Service Experience Colleague

7 months ago


Rochdale, United Kingdom Yucca Recruitment Agency Ltd Full time

**About Us...**

Our ASDA 'toyou' parcel operation has experienced rapid growth in recent years with a significant level of client on boarding activity and substantial growth planned over the next 12 months. As such, we are looking for individuals to work alongside our existing service experience colleagues who monitor and influence the flow of customer parcels through our network, liaising with our third-party partners and internal business units to ensure a seamless and timely service is delivered.

When you’re working from home, we’ll supply all your IT equipment
- you’ll just need a desk, a comfortable chair and a stable, wired internet connection.

**What you’ll be doing**
- Ensuring parcels flow end to end on-time for collection and returns, using vehicle tracking technology.
- Resolving issues and eliminating, where possible, the impact to the customer.
- Investigating and resolving customer queries relating to their parcels.
- Assisting our store colleagues with any issues or questions they may have relating to our service.

**What skills we need from you**
- Naturally you should and have fantastic communication skills both written and verbal, and we’ll be assessing for these skills throughout our recruitment process.
- You need to be digitally savvy and display confident IT skills as we have several in house systems.
- You’ll also need the confidence to highlight issues or process improvements to ensure we continue to provide the best possible service to our customers.
- We would love to see you self-develop and improve your skills in the role and the wider business - we’ll support you with that too
- Attention to detail, work ethic, agility and ownership skills are key to this role.

You’ll need the Right to Work in the UK so a passport or a birth certificate and proof of National Insurance are essential. and of course, we’ll collect your previous employment references as standard.

**Shift Patterns **- This is a shift-based role based across our core hours of 08:00-21:00. We operate a rota based on working alternate weekends with the benefit of additional days off midweek. There are two different shifts Monday to Saturday. 0800-1600, 13:00-21:00. When working a Sunday, it will be at 0900-1700 shift to match our store hours.

We are looking for people who can be flexible on the days they work as occasionally shifts will need to be changed to ensure sufficient cover is maintained.

**Job Types**: Full-time, Permanent, Temp to perm

**Salary**: £11.84 per hour

Expected hours: 37.5 per week

**Benefits**:

- Additional leave
- Bereavement leave
- Canteen
- Casual dress
- Company pension
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site gym
- On-site parking
- Sick pay
- Store discount
- Work from home

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Rochdale: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Hybrid remote in Rochdale



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