Customer Experience Specialist

3 weeks ago


Rochdale, Rochdale, United Kingdom Rochdale Boroughwide Housing Full time
Job Description

We are seeking an experienced Customer Experience Specialist to join our team at Rochdale Boroughwide Housing. As a key member of the Customer Experience team, you will play a crucial role in resolving complaints and promoting service excellence.

The successful candidate will have excellent communication and problem-solving skills, with the ability to work independently and as part of a team. You will be accountable for finding resolutions for our customers and leading by example to promote positive service experiences.

Key Responsibilities:

  • Resolve customer complaints in a fair and timely manner
  • Develop and implement strategies to improve customer satisfaction
  • Work collaboratively with colleagues to achieve team objectives

About Us:

Rochdale Boroughwide Housing is a leading housing provider in the North West of England. We are committed to delivering high-quality services that meet the needs of our customers.

Salary and Benefits:

The salary for this position is £35,000 - £42,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits including pension scheme, life assurance, and 25 days annual leave.



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