Customer Experience Specialist
3 weeks ago
We are seeking an experienced Customer Experience Specialist to join our team at Rochdale Boroughwide Housing. As a key member of the Customer Experience team, you will play a crucial role in resolving complaints and promoting service excellence.
The successful candidate will have excellent communication and problem-solving skills, with the ability to work independently and as part of a team. You will be accountable for finding resolutions for our customers and leading by example to promote positive service experiences.
Key Responsibilities:
- Resolve customer complaints in a fair and timely manner
- Develop and implement strategies to improve customer satisfaction
- Work collaboratively with colleagues to achieve team objectives
About Us:
Rochdale Boroughwide Housing is a leading housing provider in the North West of England. We are committed to delivering high-quality services that meet the needs of our customers.
Salary and Benefits:
The salary for this position is £35,000 - £42,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits including pension scheme, life assurance, and 25 days annual leave.
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