Regional Customer Experience Director

5 days ago


Rochdale, Rochdale, United Kingdom Gleeson Homes Full time
Main Responsibilities:
  • Customer Journey Champion: Demonstrate your commitment to delivering a 5-star customer experience by championing the customer journey.
  • Team Development: Inspire and develop a collegiate regional Customer Care team capable of consistently delivering high levels of performance, showcasing clear evidence of delivering a 5-star customer service.
  • Prioritization and Target Setting: Support the regional Customer Care team in setting daily, weekly, and monthly individual and team priorities and targets that optimize the customer experience.
Requirements:
  • Excellent Communication Skills: Possess excellent customer relationship management skills within online and face-to-face settings.
  • Customer Service Expertise: Demonstrate excellent customer service communication skills, both written and verbal.
  • IT Literacy: Be IT literate, especially in relation to Microsoft packages (Word/Excel/PowerPoint/Outlook).
  • Customer Service Experience: Have experience working within a customer service role.
  • Financial Understanding: Possess a working understanding of the financial implications of build methods and sequences.
Benefits:
  • Holiday Entitlement: Enjoy a generous holiday entitlement of 26 days per annum + bank holidays.
  • Company Car or Allowance: Choose between a company car or car allowance.
  • Discretionary Bonus Scheme: Participate in a discretionary bonus scheme.
  • Holiday Buy Back Scheme: Take advantage of a holiday buy back scheme.
  • Company Pension Scheme: Join our company pension scheme.
  • Private Medical Insurance Scheme: Benefit from a private medical insurance scheme.
  • Life Assurance Scheme: Enjoy life assurance scheme coverage.
  • Share Purchase Plan: Participate in a share purchase plan.
  • Highstreet/Store Discounts: Receive high street/store discounts.
  • Development Opportunities: Enjoy development opportunities.

Estimated salary: £40,000 - £55,000 per annum.



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