Regional Relationship Director

3 weeks ago


Rochdale, Rochdale, United Kingdom Gleeson Full time

As a Regional Relationship Director at Gleeson Homes, you will play a critical role in shaping the company's customer-centric approach. Your primary responsibility will be to develop and implement strategies that drive exceptional customer experiences, ensuring a seamless transition from pre-completion to handover.

You will lead a team of Customer Care Technicians and Advisors, providing guidance and support to ensure they meet their targets and deliver 5-star customer service. Key performance indicators will include timely inspection completion rates, customer satisfaction scores, and overall quality of work.

We are seeking an experienced professional with a passion for customer service, who can motivate and develop their team to achieve outstanding results. A working understanding of the financial implications of construction methods and sequences is essential, as is extensive product knowledge.

Salary: £50,000 - £60,000 per annum



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