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3 months ago

London, United Kingdom Roseberys London Full time

Roseberys are expanding their team and seeking a diligent, enthusiastic Client Services assistant to work in its busy reception area. This is a full-time position that encompasses a variety of customer facing roles supporting the Auction House.

Overview & Responsibilities

Main responsibilities include:

- Assist with the daily running of the auction house reception
- Deal with customer queries and complaints and escalate these to the Client Services Manager when necessary
- Co-ordinate valuers for in-house valuations
- Support & administer collections and deliveries
- Process payments, cash and card transactions
- Send out pre & post auction correspondence
- Filing & data entry into Roseberys auction management software
- Assist with various administration tasks for both live and online auctions
- Aid clients registering for sales on our websites and carryout bids administration
- Issue Property Receipts/Contracts when instructed to do so by the Client Services Manager
- Keeping the reception area clean and tidy

Skills & Qualifications:

- An organised and methodical approach to daily tasks.
- Exceptional customer service skills and previous experience in a client facing position and complaints resolution.
- The ability to work well under pressure and in a busy customer facing environment.
- Be confident using computers and new software packages.
- Previous experience of cash handling and card payment transactions.
- Previous auction house experience desirable but not essential.

This is a full-time role, Monday-Friday 9-5.30pm with some weekend work required for auctions and viewings.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 22/05/2024
Reference ID: Roseberys_Client0524