Client Services Administrator

5 months ago


London, United Kingdom JP Morgan Chase Full time

**Client Services Administrator - JP Morgan - London - 9 months contract - Hybrid - PAYE**

We are seeking a Client Services Administrator to join JP Morgan in London on an initial 9 months contract. The role will entail learning and demonstrating an financial e-platform to potential customers.

**Responsibilities**:

- Act as the educator of the e-platform to the client. This includes a handholding where required on the platform
- Put together Runbook and SLAs for client onboardings (if seated in eCS)
- Support the team for actual onboardings, and maintain MIS to track status of each request
- Assist sales with pre-onboarding efforts: Point sales to the correct onboarding documentation, assist in sales pitch demo
- Track open pipeline through sales assists
- Rapidly identify and remediate any client issues/queries raised by Front Office, Middle Office, Back Office and/or the client. Liaise internally to resolve client access and connectivity issues.

**Requirements**:

- Strong presentation skills with the ability to pitch products over the phone/Zoom
- Strong communication skills
- Good sales skills
- Good customer service skills
- Ability to multi-task, solve/liaise with internal teams for RCA and troubleshooting
- Process document and SLA building skill
- Analytical ability, initiative and persistence
- Able to multi-task and work in a very fast-paced and stressful environment
- Good analytical skills, due diligent and attention to detail
- Strong MS Excel with the ability to create reports

**Please note that this role will be working on a hybrid model of 4 days office based and 1 day wfh. When working from home you'll require your own PC/Laptop as they are not provided**

**Job Types**: Full-time, Temporary contract
Contract length: 9 months

**Salary**: £150.00-£250.00 per day

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- MS Excel: 2 years (required)
- Financial services: 1 year (required)
- Microsoft Powerpoint: 2 years (required)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- London, E14 5JP (required)

Work Location: Hybrid remote in London, E14 5JP

Reference ID: 298870.2/NJ



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