Client Services Administrator
5 months ago
**Client Services Administrator - JP Morgan - London - 9 months contract - Hybrid - PAYE**
We are seeking a Client Services Administrator to join JP Morgan in London on an initial 9 months contract. The role will entail learning and demonstrating an financial e-platform to potential customers.
**Responsibilities**:
- Act as the educator of the e-platform to the client. This includes a handholding where required on the platform
- Put together Runbook and SLAs for client onboardings (if seated in eCS)
- Support the team for actual onboardings, and maintain MIS to track status of each request
- Assist sales with pre-onboarding efforts: Point sales to the correct onboarding documentation, assist in sales pitch demo
- Track open pipeline through sales assists
- Rapidly identify and remediate any client issues/queries raised by Front Office, Middle Office, Back Office and/or the client. Liaise internally to resolve client access and connectivity issues.
**Requirements**:
- Strong presentation skills with the ability to pitch products over the phone/Zoom
- Strong communication skills
- Good sales skills
- Good customer service skills
- Ability to multi-task, solve/liaise with internal teams for RCA and troubleshooting
- Process document and SLA building skill
- Analytical ability, initiative and persistence
- Able to multi-task and work in a very fast-paced and stressful environment
- Good analytical skills, due diligent and attention to detail
- Strong MS Excel with the ability to create reports
**Please note that this role will be working on a hybrid model of 4 days office based and 1 day wfh. When working from home you'll require your own PC/Laptop as they are not provided**
**Job Types**: Full-time, Temporary contract
Contract length: 9 months
**Salary**: £150.00-£250.00 per day
Schedule:
- Monday to Friday
- No weekends
**Experience**:
- MS Excel: 2 years (required)
- Financial services: 1 year (required)
- Microsoft Powerpoint: 2 years (required)
Work authorisation:
- United Kingdom (required)
Ability to Commute:
- London, E14 5JP (required)
Work Location: Hybrid remote in London, E14 5JP
Reference ID: 298870.2/NJ
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