Reception Services

2 months ago


Truro, United Kingdom Royal Cornwall Hospitals Trust Full time

The principle roles are to provide efficient and welcoming outpatient reception services across a large range of outpatient settings and provide day to day support to a group of outpatient reception staff ensuring best practice and adherence to Trust policies and procedures.The innovative post-holder will ensure that staffing and other resources within the remit of Reception Services are managed to achieve objectives and key performance indicators for the Division.To lead by example and maintain high levels of customer care and administrative practice, with focus on outpatient data quality and to ensure all outpatient reception staff are competent in the required recording of clinical activity.Assist the Reception Services management team to ensure that all reception desks are staffed during clinic hours to an appropriate standard. To review and check staff rosters and generic working to ensure efficient cover is provided.



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