Headland Reception Clerical Officer
2 weeks ago
We are looking for a cheerful, conscientious and adaptable person to join our team providing clerical support including reception and administration duties in the Headland Unit.
Applicants should have excellent communication skills, be self-motivated and able to make full use of the computer systems after training. Common sense, a willingness to learn and the ability to remain calm under pressure are essential attributes applicants will require for this post. You would be joining a dedicated administrative team that supports patient care. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess effective communication skills.
You should have good keyboard skills and previous experience in a healthcare setting would be an advantage. You will be required to have a good level of education and have experience in Administration and Clerical duties with good customer care skills. The successful post holders will be expected to cover colleagues in times of sickness and annual leave. Full training will be given on IT systems.
To welcome patients and visitors to the Headland Unit with understanding and empathy.
To update the Patient Administration System (PAS) and Aria as required following Trust policy and procedure ensuring accuracy of patient demographics.
To answer the telephone in accordance with Oncology procedures.
To ensure patient Attendances and Procedure codes are recorded accurately and in a timely manner on PAS in line with Trust policies and procedures.
Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.
To use the hospital computer systems to book appointments for patients with clinicians and other health care professionals using knowledge of Oncology to book patients into the correct appointment slot follow-up or new (based on training and experience).
To provide the patient with the most appropriate appointment, having considered their individual needs and circumstances, as well as waiting times and targets.
To ensure that on arrival at outpatient clinic, patients are booked in correctly on the appointment systems, including planned and emergency patients. Notifying appropriate staff members of the patient’s arrival and that the hospital notes in certain areas are passed through to correct clinic nurse.
Admit and discharge patients onto the PAS following set procedures and according to Trust policy.
Preparation of daily paperwork, ensuring all relevant information is included in the notes, raising a temporary folder where required and is in the format required by the Trust and Health Records policies.
To request hospital case notes (where required) from both within the Trust and outside Trusts using PAS.
To ensure patient confidentiality is always maintained, in accordance with Trust policy
To ensure follow up patients are booked accurately and to be seen by date from the follow up waiting list
Admit and discharge patients onto the PAS following set procedures and according to Trust policy.
To provide a welcoming and efficient service to patients, carers and visitors at the Headland Unit in line with Trust procedures.
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