Progression Officer
4 days ago
As a Progression Officer you will be responsible for the engagement, and progression of participants to support in the achievement of sustained job and Learning outcomes as part of our National Careers programme. A Progression Officer will use a variety of techniques including effective diagnosis, individual and group coaching, maximising on any participant funding available to achieve sustainable employment. Progression Officers will work remotely to ensure customers receive an outstanding completion within their journey.
A Progression Officer will work towards strict targets and guidelines in accordance to the programme obligations and National Careers process as directed by the DFE Guidance.
The Progression Officer will be an essential part in our drive to support our customers who are looking for their next steps and career / learning journey.
The Progression Officer will build and maintain effective rapport with their customers to ensure they are supported in gaining employment.
The Progression Officer will be adept at working in a fast paced, evolving and targeted environment, working effectively with multiple internal and external stakeholders to coordinate the support required. They will use their exceptional planning and organisational skills to ensure that all customers are given appropriate assistance in ensuring they remain in sustained employment and work, where suitable, to take the next step in their individualised career journey
**Responsibilities**:
- Building effective and positive relationships with customers, working collaboratively with them to identify the support required to enable them to remain in sustainable employment
- Provides a good customer service to participants including meeting and greeting participants in a professional way.
- Explains our service offering (details of the programme) including ensuring the participant understands their rights and responsibilities (e.g. complaints & feedback process), whilst registering the participant in accordance to contractual obligations and eligibility criteria.
- Identifies, clarifies and manages the participant expectations of the process including data protection, confidentiality and ground rules of the programme and the relationship in order to achieve buy-in to the programme.
- Liaises with relevant partners to inform them of participant registration, to assist with first level and/or deeper level barriers as appropriate.
- Identifies appropriate short and long-term solutions' and interventions as required by the Participant's needs, programme constraints and opportunities.
- Providing job search support, guiding customers to register on appropriate jobs boards and ensuring their digital profiles are up to date and visible to employers
- Working in partnership with our internal National Careers Service team to ensure access to careers guidance and the business engagement team to identify career progression opportunities
- Provide additional support required to help customers overcome potential barriers preventing the them sustaining in work
- Conducts into work meeting to ensure appropriate support is in place to support Participant to commence and sustain in work e.g. childcare. Agree preferred in-work support contact e.g. frequency and method, and in-work action plan.
- Mentors the Participant through new employment, including providing support with general work issues finances and tax credits.
- Provides regular and appropriate calls to Participants and employers if necessary to ensure retention of the Participant in work and/or in line with agreed working hours and pay.
- Diagnoses and overcomes Participants new and deeper level barriers, troubleshooting any employer issues that may affect sustainable employment
- To work with pace and urgency - planning and forecasting ahead and discussing next steps on a monthly basis
- To maintain quality client records on the database so that they outline the customer’s journey on the programme.
- Ensuring that all required entry to the database is accurate and compliant and documentation relating to the customer is completed and maintained in an accurate, compliant and timely manner
- Identifying areas for continuous improvement by being innovative, creative and flexible.
Who Are We?
At Futures, we support people and businesses to develop, grow and be the best they can be. Rated by Ofsted as Outstanding, all our services are clear, enterprising and bespoke. We are leading a change in career support that focuses on the whole person not just the job applicant. There is more to life than just a career. So, our mission is to be at the forefront of careers advice, skills and support that turn ambition into a successful career and fulfilling life. At Futures, our company-wide values: underpin who we are and what we do, and it is essential that all colleagues share these.
- Have passion
- Do the right thing
- Make a difference
Join our team and help us make a difference to people’s
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