Band 4 Medical Secretary/supervisor

3 weeks ago


Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job overview**:
A fantastic opportunity has arisen for a Band 4 Medical Secretary/Supervisor to join the Paediatric Neonatal team based at Birmingham Heartlands Hospital.

The post-holder will be expected to provide a comprehensive and efficient secretarial service to the Neonatal Consultant(s) and their medical team, being the first point of contact for patients/other professionals therefore excellent communication skills are required. You will be dealing with complex information on a daily basis and will be required to use your initiative and judgement using your acquired skills and knowledge whilst maintaining confidentiality at all times. The post-holder will also be responsible for the day to day running of the office, training and supervision of other medical secretaries/administration staff.

Hours of work are 30 hours per week, Monday - Friday to enable the smooth running of the service.

**Main duties, tasks & skills required**:
The main duties will include audio typing of clinical letters, reports, results and any other admin letters/reports as required; organisation of meetings, preparation of agendas and taking of minutes, diary management, booking, rescheduling and cancelling of appointments, record keeping, providing day to day supervision to secretaries/admin staff, allocating, and monitoring of workloads on a daily basis whilst adhering to trust deadlines, participating in training of new members of staff, and any other tasks that fall within the job description.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
*Please Note : For a specific detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:
Maths and English GCSE, A*-C/9-4
Business Administration NVQ level 3 or equivalent experience in a clerical environment
AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology

**Experience**:
**Essential**:
Experience of working as a Medical Secretary
Experience of dealing with the public/customer service experience
Experience of working with a range of Microsoft Office packages
Experience of using IT systems
Experience of working in a healthcare environment
Good organisational skills
Able to use own initiative and deal with the unpredictable
Able to work under pressure and to multi-task
Able to work to deadlines

**Additional Criteria**:
**Essential**:
Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
Ability to deal professionally with enquiries from staff, patients and visitors
Ability to pay attention to detail where there are predictable interruptions to the work pattern
Ability to deal with stressful situations and sensitive issues
Work effectively and flexibly as part of a team to meet the needs of the services
Confident in dealing with people at all levels
Must be able to demonstrate an understanding of equality and diversity
Mature open and flexible approach to work
Ability to travel to multiple sites
Demonstrates reliability, motivation and commitment



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