Band 3 Medical Secretary

2 months ago


Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
A new exciting post has arisen for a full-time Band 3 Medical Secretary within the Neonatal Secretarial Team at Heartlands Hospital. The post holder will play an important role in providing an effective and efficient administrative and secretarial service to our Neonatal Consultants and their medical team. By personally assisting with the administrative workload, the Medical Secretary will enable the Consultant(s) to optimise their clinical commitments. It is essential that the post holder exercises initiative and judgement using acquired skills and knowledge, maintaining confidentiality at all times. The post holder will provide an empathic and sensitive point of contact for patients/relatives and carers, undertaking work under the direction of the Medical Secretary Supervisor. Previous NHS and secretarial experience would be advantageous, along with working knowledge of trust systems.

**Main duties, tasks & skills required**:

- To provide a complete confidential general and medical secretarial service for the Consultant(s) and their medical team.
- To touch type from audio on Dragon Software the following documents: clinical letters; results letters; discharge summaries; medical reports; Coroner's reports; police reports; scientific manuscripts and abstracts; reports in response to complaints; teaching, educational and research materials. This requires an understanding of medical terminology, phraseology and medications, as well as high levels of concentration. Many documents may be of a complex or distressing nature.
- To draft letters on behalf of the Consultant(s) in a sympathetic but easily understandable manner, for example when informing patients of their test results.
- To provide a point of contact for patients/relatives/carers, GPs and other health care professionals who can be emotional and highly distressed, ensuring that any language or other communication barriers are overcome.
- To arrange, cancel, reschedule patient appointments via Oceano.
- To set up, reschedule and cancel Consultant/Registrar clinics.
- To maintain Consultant diaries as required.
- Any other tasks as listed in the attached job description.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
*Please Note : For a specific detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:
Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4

Business Administration NVQ level 3 or equivalent experience in a clerical environment

**Experience**:
**Essential**:
Experience of dealing with the public/customer service experience
Experience of working with a range of Microsoft Office packages
Experience of using IT systems

**Disclosure and Barring Service Check**:



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