Senior Social Prescribing Link Worker

5 months ago

Mansfield, United Kingdom Primary Integrated Community Services Full time

JOB PURPOSE To lead and develop the Social prescribing team in the delivery of an effective and responsive support service. To support the identification and implementation of new ways of working to increase efficiency and effectiveness of the service. Maintain a high level of confidentiality in the teams work. To deal effectively with patient queries and escalate any complaints to the service to management.

To promote a healthy and fair working environment for the Team MAIN DUTIES AND RESPONSIBILITIES Report to Social Prescribing Manager The Senior Link Workers will share their expertise and provide a supportive environment for the team and work closely with their line manager to implement and develop the Social Prescribing Link Worker Service. To ensure that the team works to deadlines and prioritises workload, working towards KPIs and targets set for the service. Ensuring the smooth running of the team by authorising annual leave, managing performance and attendance and being the first point of contact for mentoring the social prescribing link workers with the casework, escalating to Management or clinical lead/supervisor/patients GP for advice when necessary Ensuring when authorising annual leave and training requests for the team, that the service is adequately covered in their absence. To support quality of work and outcomes in the team by ensuring the team receives appropriate supervision, feedback and development (including appraisals, 121s and absence management meetings) and feeding back to Management with any development/capability needs.

Supporting recruitment processes, induction and training of new staff. To oversee the patient experience from first contact to discharge, identifying opportunities to improve flow through the service. Support data analyst team and manager to produce service reports and data referring to KPIs and service specifications and identify trends, issues and suggest improvements or solutions Ensure that information is communicated effectively within the team and that the team work to PICS Policies, Procedures and Values. To represent the PCN, Social Prescribing and PICS in a professional manner at all times and advocate for the positive benefits of the social prescribing service.

To motivate team members to deliver a quality service, leading and attending meetings and community development work in the PCN. Must be responsible, calm and are able to plan and prioritize their work activities, to ensure the service objectives are met. Take referrals from a wide range of agencies, working with GP practices within primary care networks, pharmacies, multi-disciplinary teams, hospital discharge teams, allied health professionals, fire service, police, job centres, social care services, housing associations, and voluntary, community and social enterprise (VCSE) organisations (list not exhaustive). Provide personalised support to individuals, their families and carers to take control of their wellbeing, live independently and improve their health outcomes.

Develop trusting relationships by giving people time and focus on what matters to me. Take a holistic approach, based on the persons priorities and the wider determinants of health. Co-produce a personalised support plan to improve health and wellbeing, introducing or reconnecting people to community groups and statutory services. The role will require managing and prioritising your own caseload, in accordance with the needs, priorities and any urgent support required by individuals on the caseload.

It is vital that you have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the link worker role e.g. when there is a mental health need requiring a qualified practitioner. Draw on and increase the strengths and capacities of local communities, enabling local VCSE organisations and community groups to receive social prescribing referrals. Ensure they are supported, have basic safeguarding processes for vulnerable individuals and can provide opportunities for the person to develop friendships, a sense of belonging, and build knowledge, skills and confidence.

Work together with all local partners to collectively ensure that local VCSE organisations and community groups are sustainable and that community assets are nurtured, by making them aware of small grants or micro-commissioning if available, including providing support to set up new community groups and services, where gaps are identified in local provision.

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