Administrator / Customer Support Coordinator

2 weeks ago

Bristol, United Kingdom AWD Recruitment Limited Full time

Administrator / Customer Support Coordinator and Administration Assistant with excellent communication skills, previous experience in a customer service and/or office administration role and good IT knowledge of Microsoft Office (Outlook, Excel, Word, PowerPoint) is required to join our team at Guide Dogs.

**SALARY**: £20,400 - £20,857 per annum

**BENEFITS**: 26 Days Holiday plus Bank Holidays, a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme.

**LOCATION**: Hybrid role - working at least 3 days per week from the Bristol office and the remainder of the week working from home

**JOB TYPE**: Full-Time, Permanent

**WORKING HOURS**: 35 hours per week, 9am - 5pm Monday to Friday

JOB OVERVIEW

We have a fantastic new job opportunity for an Administrator / Customer Support Coordinator and Administration Assistant with excellent communication skills, previous experience in a customer service and/or office administration role and good IT knowledge of Microsoft Office (Outlook, Excel, Word, PowerPoint).

Working as the Administrator / Customer Support Coordinator and Administration Assistant you will deliver a professional and pleasant work environment within the regional centres or community teams, ensuring that anyone engaging with the local office, whether in person or through virtual means, will experience high standards of customer service, people-centred service and efficient, professional and administrative support.

The Charity is committed to enabling staff to work where best suits the needs of the individual, their team and the organisation. As the Administrator / Customer Support Coordinator and Administration Assistant you will have the opportunity to flourish and work in environments which maximise your potential and best serve the stakeholders.

DUTIES

As the Administrator / Customer Support Coordinator and Administration Assistant your duties will include:
Deal with routine correspondence and calls ensuring all enquiries are proficiently handled

Maintain paper and computer-based inputting and customer or volunteer records

Incoming and out-going post

Site & staff Health and Safety

Raising purchase orders & expense requisitions

General communications to be sent to mass groups externally e.g. mail shots and invitations to regional/ community level events

Production and distribution of support materials to stakeholders

Stock maintenance for office materials / site provisions / dog health provisions

Provide a welcoming reception to visitors

Always maintain a tidy and professional office environment

Trains and provides ongoing support to local staff and new starters

Assist in the planning of in-house or off-site activities, like events, celebrations, meetings, conferences

WORKING AT GUIDE DOGS

Working at Guide Dogs is much more than just a job. Through the values that guide our work, we make a real difference, and change lives.

We believe that wellbeing at work is about creating an environment to promote a state of contentment which allows all employees to flourish and achieve their full potential for the benefit of themselves and for Guide Dogs.

CANDIDATE REQUIREMENTS

Essential

Experience in a customer service role, and/or office/administration role

Excellent verbal, written, and reading skills required for communications

Good level of mathematics required for financial data processing

Experience completing basic H&S risk assessments

Experienced in the use of CRM systems

A comprehensive knowledge of GDPR regulations

Computer literate with advanced skills in the Microsoft Office suite (Outlook, Excel, Word, PowerPoint)

Clear understanding and experience of safeguarding

The Charity is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom they work. They expect all of their employees and volunteers to fully share this commitment.

**Please note**: we reserve the right to close any of our vacancies early.

NO AGENCIES PLEASE

HOW TO APPLY

**JOB REF**: AWDO-P10633

This job is being advertised by AWD online on behalf of Guide Dogs

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Bristol, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

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