![West Pennine Trucks](https://media.trabajo.org/img/noimg.jpg)
Parts and Service Administrator
3 weeks ago
Parts and Service Administrator
8:00-4:30pm Monday-Friday
Up to £26,000 per annum
**Benefits**:
- World Class Scania Training to support career progression
- Overtime available, all paid at 1.5 times hourly rate
- Company Pension
- Company Life Insurance
- Cycle to work scheme
- Gym Discount scheme offering 70% off gym memberships
- Healthcare cash Plan
- Generous referral programme
- Rewards scheme offering cashback and store discounts
WestPennine Trucks is one of six independent dealers groups across the Scania network and has held a Scania franchise since 1986. It is the North West’s largest privately owned, authorised Scania dealer group and covers the industrial areas of Greater Manchester down into the more rural counties of Cheshire, Staffordshire, Shropshire and mid-Wales.
**Essential duties and areas of responsibility**
- Deal with customer needs face-to-face and over the phone with a professional and friendly approach
- MOT and service scheduling
- Clarify for the customer and workshop the basis for repair - Retail | Warranty | Contract.
- Inform customer of outstanding campaigns and arrange for work to be completed
- maximise service and parts profitability through the use of professional sales techniques
- Sell additional products, services and repair works in a professional manner
- Loading workshop schedule to maximise workshop capacity utilisation
- Supply parts to customer and workshop
- Unpacking of stock orders and keeping the warehouse tidy
- Assist with delivery and collection of parts
- Assist with other duties as and when required
- Holiday cover for invoicing tasks
**Knowledge, Skills and Experience**
- Excellent customer service skills and ability to build and manage relationships
- Previous experience working in a Service/Parts role (advantageous)
- Computer literate
- Negotiation skills
- Good interpersonal skills - an ability to work as a team player within a busy department
- Ability to work under pressure and without supervision
- Effective communication skills
- Attention to detail
Knowledge of the automotive industry and of the Autoline computer system (advantageous)
**Salary**: Up to £26,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
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