Financial Wellbeing Coordinator

4 weeks ago

Norwich, United Kingdom South Norfolk Council Full time

**Location**

Norwich

**Application Deadline**

Sunday, May 19, 2024

**Salary Band**

Band C £26,244 - £29,576

**Job Summary**

**Job Title**: Financial Wellbeing Coordinator - Income Maximisation

**Salary Range and Hours**:Band C, £26,244 - £29,576** **per annum, 37hours per week

**Contract Type**:Fixed Term (12 months)

**Location**:Horizon Business Centre, Broadland Business Park, Peachman Way, Norwich, NR7 0WF

**Role Snapshot**Do you want to part of a new and exciting project supporting people to overcome hardship and help obtain all the financial help they are entitled to?

Our Financial Wellbeing Coordinators work as part of our Help Hub, assisting people to understand their finances and deal with their debts. This additional role takes the same approach, but with a particular focus on maximising income and reducing outgoings as a route out of hardship.

**What you could be part of**

You will be working as part of the Councils’ Help Hub. This multi-agency service supports people to overcome their challenges and vulnerabilities, live independently and achieve their potential. You will be working alongside other services to deliver support to customers of our Help Hub, Social Prescribing and Housing & Benefit teams.

Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like. Continuous improvement is also vital, and we challenge ourselves to develop new and innovative ways to improve the services that make a real difference to people’s lives.

**What you’ll be doing**
- Undertaking initial assessments of customers financial circumstances and offer advice and guidance on low-level debt, welfare issues, and reducing outgoings
- Working in partnership with specialist advice workers and coordinate the delivery of 1 to 1 support and deliver direct casework to enable the residents to put specialist advice into practice
- Supporting access to a range of services for vulnerable customers with financial support needs, understand the nature of their contact, what action is required and take into account potential safeguarding issues and barriers to support.
- Liaising with other agencies and teams to undertake background research on cases and gather additional information to enable effective decisions to be made. Utilise the Help Hub partnership and refer internal or external enquiries to appropriate services as appropriate
- Working in partnership with specialist advice workers and coordinate the delivery of 1 to 1 support and deliver direct casework to enable the residents to put specialist advice into practice
- Engaging with debt advisers, partner agencies and creditors to identify, implement and monitor solutions to customer’s debt issues.
- Keeping up to date and accurate records and data to allow for information retrieval and evaluation of the service
- Working alongside Help Hub colleagues provide advice and guidance to customers and external colleagues.

**You must have **
- Experience of dealing with vulnerable or challenging customers in a face to face or administrative role
- A broad understanding of benefits issues and debt advice options
- Evidence of being able to implement, maintain and update information systems and/or new administrative processes
- Demonstrable evidence of being able to exercise judgement in a range of scenarios including working with different organisations.
- The ability to find creative solutions and make sound decisions in order to resolve customer issues
- The ability to multi task and work under pressure to meet deadlines
- The ability to deal and communicate with different services, groups and organisations and in customer facing situation

**What’s in it for you**

**Why Work For Us?**

Do you want to know more about why our staff work for us? Our website has a fantastic why work for us section where our staff tell us what makes working for the Councils so special.

**What Flexible and Agile Working Arrangements do we Offer?**

The Councils understand the importance of operating a work life balance in the modern world. The Councils operate a flexible working policy and agile working options available for employees where operationally possible.

**What Roles Do the Councils Offer?**

The Councils operate a vast and diverse number of services for our residents, so with this comes a vast and diverse amount of job roles within the Councils. Our website has a great graphic showing all our job families and roles within the Councils. From here you can plan your career with the Councils or get some ideas on other roles that you may be interested in.

**What Benefits do our Employees Receive?**

View all our amazing staff benefits on offer for our employees. Our website has a brilliant benefits section allowing you to see the range of discounts, exclusive offers and total rewards our employees receive. Make sure you

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