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Operations Coordinator

3 months ago

Norwich, Norfolk, United Kingdom Gasway Full time
Gasway are East Anglia's premier heating experts delivering both reactive and planned solutions to our wide base of customers. We have a new opportunity to join our team as a Service & Deployment Coordinator.

Your key responsibilities will be;

  • Operate as the first point of call for engineers, clients, and working with colleagues in the Customer Service Team to deliver outstanding customer service for our customers in their homes.
  • Effectively optimise the deployment of available engineer resource across a specified geographical area and specific client requirements.
  • Ensure work is scheduled and planned to ensure customer needs are met using initiative and to meet targeted KPIs and required measures.
  • Record and maintain legislative documentation.
  • Monitor basic financial tasks such as raising purchase orders and SORs to be collated by the finance team.
  • Ensure customers and clients are kept fully informed of ongoing repairs and processes such as further works and parts replacements.
  • Escalate any resource issues that cannot be achieved satisfactorily within your responsibility.

Required qualities and experience:

This is a busy and demanding role and as such, you will be able to meet the following essential required skills:

  • Proven administrative experience with the ability to adopt new processes and procedures whilst managing multiple work streams.
  • Experience of dealing with customers by phone and the ability to liaise effectively with a range of audiences.
  • Demonstrate competent IT skills and experience with using Microsoft Packages and systems.
  • Evidence of effective planning and organisational skills to manage conflicting priorities and deadlines, with minimum supervision.
  • Demonstrate a methodical and flexible approach, with high accuracy and attention to detail.
  • Proven ability to gather and review information, identify appropriate planning and deployment solutions and recommend associated actions.

In addition to a competitive salary, we can offer the following additional benefits:


  • Holiday: We offer 22 days holiday plus Bank Holidays which will increase with your length of service.
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Rewards platform:providing access to benefits like, Cycle to work scheme, store discounts, vouchers, health plans, eye care vouchers etc.
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Buy or sell up to 5 days of annual leave
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Company pension contribution
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Employee Assistance Programme:Supporting mental health, wellbeing, and financial health.
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Company Sick Pay
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Family Friendly Leave
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Skill Development/ Learning Opportunities

Salary:
£24,960.00 per year

Benefits:

  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Free parking
  • Health & wellbeing programme
  • Life insurance
  • Onsite parking
  • Referral programme
  • Sick pay
  • Store discount

Schedule:

  • Monday to Friday

Work Location:
In person

Reference ID: 0713