Management Support

2 weeks ago

Peterborough, United Kingdom Lakeside Healthcare Full time

**About Lakeside**

LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.

**Living and breathing our values at Lakeside Healthcare**

**Caring & Respect**:Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.

**Teamwork & Quality**: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.

**About the Practice**

New Queen Street and Stanground Surgeries are located in Peterborough, Cambridgeshire. This is a modern, forward thinking and cohesive eight Partner GP practice, offering compassionate personalised care and patient services to a list size of c.190000. Supporting the partners is a multi-disciplinary clinical team of nursing and associated health care providers and a large patient services team delivering reception, administration and care coordination roles.

There is a strong team ethos within the practice, which is described as nonhierarchical, supportive, friendly, approachable, and caring. It is very important to the partners that this is maintained and developed. The practice believes in investing in development and training for its workforce and encourages professional growth.

Being part of Lakeside Healthcare means that you have the support of in-house specialist skills from our People, Finance, Communications and Executive teams as well as an inbuilt peer support network of Management Support staff across our organisation.

Working with us will enable you to have a voice in how New Queen Street and Stanground delivers primary care services.

**Job Introduction**

This multi-faceted role works closely with and under the direction of the senior management team supporting the delivery of a compliant and effective business function and service across the surgery. This role is varied, interesting and supports the improvement of services for our patients and people.

Reporting to the Patient Services Manager and in conjunction with the senior management team the individual plays a crucial role in ensuring the site delivers high patient satisfaction, is operationally effective and maintains a satisfactory CQC and other regulatory standard ratings through the delivery of effective coordination and administrative support, and compliance against coordination of premises, facilities, IT systems, human resources, patient events, complaints and health and safety.

As a key member of the wider management team the role will also play an important part in quality improvement and be an advocate of the patient experience.

This is a development role that prepares individuals to take on management roles in Primary Care.

**What you will do**

Key Responsibilities
- Provide comprehensive support to the site management team for administrative and operational tasks
- Administrative support and management of systems and processes related to compliance.
- Key and initial point of contact for the wider team.
- Champion of compliance.

**Essential Criteria**

1. Excellent interpersonal, verbal, and written communication skills.

2. Enthusiastic, honest, and reliable

3. Ability to prioritise and work under pressure

4. Ability to take a problem solving approach

5. Motivated and hardworking

**What we offer you (Benefits)**
- Generous holidays (additional long service entitlements)
- NHS pension and long service recognition
- NHS Discounts (Blue Light Card)
- Career opportunities
- Role specific training and ongoing development
- Great team environment

Lakeside Healthcare is proud to be a Living Wage employer

Our interview process will aim to meet you in person however some interviews may be carried out virtually.

Please ensure you have your Right to Work documentation available at interview We will require you to produce the original documentation prior to your start date.

**Shortlisting**

**Website**

**Equality, Diversity & Inclusion**

**Equal Opportunities**

Lakeside Healthcare is an equal opportunities employer. We are committed to ensuring that all our staff and job applicants are protected from unlawful discrimination. All employees and job applicants will be treated equally, fairly and with respect. We will endeavour, through appropriate training, to

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