Business Systems Support

4 weeks ago

Peterborough, United Kingdom Arcare Aged Care Full time

About the Role

The Business Systems Support role is responsible for managing and supporting various business systems, including HumanForce, eCase, Incident Management, Salesforce, DocuSign and PageUp. As a key subject matter expert of IT systems within the business you will provide support and administration of critical business systems at Arcare and facilitate developing training material and delivering training on key business systems. It is a national-based role responsible for maximising the potential of these systems and others where possible to improve efficiencies, workflows and reporting in-line with business’ goals and expectations.

The role reports to the Service Delivery Manager.

Responsibilities

Administer and support all business systems, including but not limited to HumanForce, eCase, Incident Management, Salesforce, DocuSign, and PageUp. Provide assistance to subject matter experts within different business units to administer and support their respective business systems. Liaison with software vendors to understand their roadmap and software functionality of future releases to ensure Arcare is adequately prepared for upcoming training requirements. Participate and provide support on projects where required. Provide coverage to other business systems support staff. Development of reports and dashboards for various areas of the business. Prepare and manage systems upgrades, user acceptance testing. Develop and maintain systems configuration and process documentation. Triage and prioritise IT requests using the ITSM Tool and ensure IT Support is delivered to the defined SLA in accordance with best practice ITIL framework. Ensure service requests in relation to IT issues are appropriately and professionally handled, within the business SLA. Provide mentoring to other junior team members. Proactively identify areas of improvements. Build and maintain effective and productive working relationships with colleagues, key stakeholders, vendors and suppliers, support the company’s mission and business objectives. Where required, conduct employee training and growing skillsets across the organisation. Where required, develop training guides, processes and procedures for business systems. Where required, work closely with the Learning and Development team to identify eLearning initiatives and develop the required online training materials. Other duties as required

Skills and Experience

3+ years of experience working in a similar role, preferably with experience in the Health and Aging sector Expert knowledge of business systems such as CRM, Rostering, Incident Management, HR Recruitment Management and Clinical Management. Good working knowledge of Microsoft products such as MS Office and SharePoint and eLearning etc. The ability to learn quickly and pick up new business systems. Successful management of BAU and project workloads. Excellent analytical capability and problem-solving skills. Ability to analyse and creatively resolve complex technical and business issues. Good understanding of the ITIL framework Current Drivers licence Current Police Clearance and Statutory Declaration that doesn’t preclude working in Aged Care

Culture

Arcare is a family-owned business therefore open and respectful relationships is the most important thing that we do. We believe that through sharing our stories and ourselves we are able to recognise and celebrate the uniqueness of every person. Arcare is also very committed to nurturing people, new ideas and personal growth by remaining flexible and open to possibilities

Benefits

Supportive, friendly and caring organisation Family-owned business Training plan & educational opportunities Senses Framework to ensure staff are supported in personally meaningful goals Novated lease available  Fresh fruit delivered weekly

  • Sales Support

    1 month ago

    Peterborough, United Kingdom Reed Business Support Full time

    **Sales Support / Lead Distributor £23,000 + bonus** My client is looking for a Lead Distributor to join their busy sales team. Working alongside and supporting the Sales Manager you will help to evenly distribute leads to the existing sales consultants. You will: - Support the Sales manager with administration task - Distributing leads amongst sales...

  • Business Development Manager

    1 month ago

    Peterborough, United Kingdom Reed Business Support Full time

    New Business Development Manager Are you a sucessful BDM who is looking for a new and exciting challenge? Well I may have one for you where you can really show case just how good at being proactive and developing a new client base you are. My client is looking for an skilled BDM who can work alongside their current Lead Generating Team with the aim of...

  • Sales Consultant

    1 month ago

    Peterborough, United Kingdom Reed Business Support Full time

    **Sales Consultant** Are you an experienced sales consultant looking for a new challenge? Do you have experience working within the financial services industry? if so, this role could be for you! Joining an existing team of high performing consultants, your role will be to optimisethe potential of every customer whilst delivering a first-class customer...

  • Business Systems Analyst

    1 month ago

    Peterborough, United Kingdom Pytec IT Recruitment Full time

    Major UK firm are looking to recruit an experienced ERP focussed Business Systems Analyst to join their team in Peterborough. Within this newly created role you will work closely with finance, manufacturing and technical teams to gather requirements, identifyprocess improvements and create specifications. It’s a varied role which include both support and...

  • Legal Secretary

    1 month ago

    Peterborough, United Kingdom Reed Business Support Full time

    ** Legal Secretary / Experienced Secretary** Are you an experienced Legal Secretary or do you have extensive experience as a Secretary? My client is looking for an experienced Secretary to join their friendly team and that person could be you! This is a challenging role in a fast paced environment providing seamless legal services to clients and supporting...

  • Customer Service Manager

    1 month ago

    Peterborough, United Kingdom Reed Business Support Full time

    Customer Service Manager My client is a luxury brand looking for a Customer Service Manager to join their busy growing team. The company ethos is very much about the customer and them enjoying their experience so is at the forefront of everything they do so they are looking forsomeone who shares in that view and relishes in it. As their new Customer Service...

  • Business Support Administrator

    1 month ago

    Peterborough, United Kingdom Interaction Recruitment Full time

    Interaction Recruitment are recruiting for a **Business Support Administrator** to join their Law Firm providing administrative support in line with the business needs and provide an exceptional service **Salary -** £20,000 PA **Schedule**: 9:00am - 17:30pm **Key responsibilities**: - Basic admin duties including printing, preparing documents, scanning, CD...

  • Customer Service Associate

    1 month ago

    Peterborough, United Kingdom Reed Business Support Full time

    Customer Service Associate Are you driven and highly organised? Do you thrive on providing a fantastic customer service and are completely customer orientated? if so this role is for you! My client is a luxury brand, and they are looking for a Customer Service Associate to join theirsmall but busy team. As their new customer service associate you will: -...

  • Operations and Purchasing Assistant

    1 month ago

    Peterborough, United Kingdom Reed Business Support Full time

    Operations and Purchasing Assistant You be reporting and assisting the Operations Manager, carrying out administrative tasks relating to logistics and purchasing. This is a busy and interesting role working for a family business that has that family feel! You will be joining a friendly team who all get stuck in together to get the job done so a strong work...

  • Business Support Officer

    1 month ago

    Peterborough, United Kingdom Serco Plc Full time

    **Post: Business Support Officer** **Service Area: Child Safeguarding and Quality Assurance** **Fixed term contract - maternity cover 9 months (37 hours)** **Location: Peterborough** Serco works in a strategic partnership with Peterborough City Council in the heart of the city, to transform the quality of local services for our citizens. We currently...

  • HR Business Support Advisor

    2 days ago

    Peterborough, United Kingdom Tata Consultancy Services Full time

    Role: HR Business Support AdviserJob Type: PermanentLocation: Peterborough, United KingdomSalary: £26,000+Bonus+BenefitsReady to utilise your expertise in HR Administration, transactions, and policy?Are you passionate about providing support in human resources functions, contributing to a positive work environment?Make a meaningful impact as an HR Business...

  • HR Business Support Advisor

    6 hours ago

    Peterborough, United Kingdom Tata Consultancy Services Full time

    Job DescriptionRole: HR Business Support AdviserJob Type: PermanentLocation: Peterborough, United KingdomSalary: £26,000+Bonus+BenefitsReady to utilise your expertise in HR Administration, transactions, and policy?Are you passionate about providing support in human resources functions, contributing to a positive work environment?Make a meaningful impact as...

  • Business Support Administrator

    3 days ago

    Peterborough, United Kingdom CareerBliss Full time

    This is a Part Time, Maternity Cover RoleAbout the roleAs a Business Support Administrator your role will involve arranging new installations and upgrades, and scheduling changesforour ResourceLink software customers. Our customer base includes many of the UK and Ireland's most recognised brands, medium-large organisations across private and public sector....

  • Business Support Administrator

    5 days ago

    Peterborough, United Kingdom Zellis Full time

    This is a Part Time, Maternity Cover RoleAbout the roleAs a Business Support Administrator your role will involve arranging new installations and upgrades, and scheduling changesforour ResourceLink software customers. Our customer base includes many of the UK and Ireland's most recognised brands, medium-large organisations across private and public sector....

  • Business Support Administrator

    5 days ago

    Peterborough, United Kingdom Zellis Full time

    This is a Part Time, Maternity Cover RoleAbout the roleAs a Business Support Administrator your role will involve arranging new installations and upgrades, and scheduling changesforour ResourceLink software customers. Our customer base includes many of the UK and Ireland's most recognised brands, medium-large organisations across private and public sector....

  • HR System Analyst

    2 days ago

    Peterborough, United Kingdom Huntress Full time

    HR System AnalystUp to £40,000Hybrid, Peterborough basedAs a HR Systems Analyst, this position will see you joining a very successful HR team, which is led by a hugely inspirational leader, who takes pride in ensuring her team are happy whilst challenged with job satisfaction.Driving all HR systems technical queries for resolution within the HR team and...

  • Systems Administrator

    1 month ago

    Peterborough, United Kingdom Focus Care Supported Living Limited Full time

    We are looking for an experienced, forward thinking, and motivated professional, who is systems driven and has a passion for IT. Trust Care Management Ltd and Focus Care Supported Ltd are currently recruiting for a IT Systems Administrator who can promote excellent communication, faultless systems management with clear processes in our nursing, residential...

  • System Implementer

    1 month ago

    Peterborough, United Kingdom Barchester Healthcare Full time

    FTC- 12 -18 months. Exciting new opportunity for an experienced and passionate System Implementer to join the Barchester family. Barchester are on exciting journey of digital transformation, where we are heavily investing in multiple new systems across our current portfolio of 240 care homes and hospitals across the UK. The CRM System implementer will...

  • Educational Pyschologist

    3 weeks ago

    Peterborough, Cambridgeshire, United Kingdom Meridian Business Support Limited Full time

    Meridian Business Support is currently recruiting foran Educational Psychologist, based in Peterborough. The role asEducational Psychologist is a locum position, 8 days per month, offering £550 per day. This role will be hybrid with working from home and traveling around Peterborough to required settings

  • Business Support Administrator

    3 weeks ago

    Peterborough, United Kingdom City Group Recruitment Full time

    Business Support Assistant Location: Peterborough Hours / Days: Monday to Friday 9am – 5pmm Job type: Permanent Full Time - possibility of Hybrid Working 3 days in the office and 2 days remote after completion of 3 month training period Salary: Circa £22,000 dependent on experience (paid overtime if required) Are you: * Pro-active * Highly organised ...