Customer Services Executive

3 days ago


Sandwich, United Kingdom Tate Full time

Up to £16.39 per hour (dependant on experience)
Full time hours (Monday - Friday) 9:00 am
- 17:00 pm
Office based in the Sandwich area
Temporary - 10-month contract
Tate are currently working with a large pharmaceutical company to recruit for an experienced customer service executive. This is a fantastic opportunity if you are passionate for customer service and see yourself working with a reputable organisation.
**Key Duties**:

- Providing customer service to both clients, patients and healthcare professionals that have purchased pharmaceutical products
- Directing or escalating queries to the relevant internal or external experts or sales management teams
- Create and log reports
- Undertaking administrative tasks as required - updating systems in line with queries/information received, undertaking accurate filing, pulling, and updating reports or records, locating, and using information documents regarding products to aid resolutionof customer queries
**Experience**:

- Customer service experience in handling challenging customer queries and complaints via telephone and digital.
- Computer literate with experience of working with a range of software/SAP systems
- Ability to escalate calls and prioritise workload.

Tate is acting as an Employment Business in relation to this vacancy.



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