Technical Services Associate

6 months ago

Sandwich, United Kingdom Cancer Research UK Full time

4,000 professionals, 0 days wasted, 1 incredible purpose. Together, we are beating cancer. _

**Technical Services Associate - CancerTools.org**

**Location**:Kent Discovery Park, Sandwich, Kent (Onsite)

**Contract**:Permanent, 35 hours per week

**Salary**:£35,000 - £40,000 per annum (depending on experience)

**Department**:Research & Innovation

At Cancer Research UK, we exist to beat cancer

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we we’re looking for someone talented, someone innovative and ambitious, someone like you.

**About the team**

CancerTools.org, the research tools arm of CRUK, is a non-profit, global community of cancer researchers, academic institutes, and professional societies, with a shared mission to accelerate cancer research. With a history of more than 40 years of managing and providing reagents to both academic and for-profit laboratories around the world, CancerTools.org has been steadfast in its mission of accelerating cancer research by making research tools widely and easily available.

**What will you be doing?**

As the Technical Services Associate, you’ll be responsible for the day-to-day management of all technical enquiries and customer complaints for CancerTools.org. You will be a key member of the Operations team, reviewing, investigating and responding to customer enquiries on our products. You will support both the pre
- and post-sales processes to ensure the highest customer satisfaction. You will also assist the Product Management team in the development of technical data that can be used to support our products. You’ll work with the Sales and Laboratory Operations teams to ensure all customer complaints/issues are investigated and completed within agreed timescales.

Key duties include:

- Review, investigation, and response to all customer technical enquiries on our products.
- Support the Product Management team in the generation of technical data and images.
- Triage and manage the technical service pipeline and provide report outs for management and KPI (key performance indicator) tracking.
- Support the lab team in day-to-day activities within the production laboratory.
- Develop customer/technical service processes and document them in SOPs (standard operating procedures).
- Work in a methodical and compliant manner to ensure all information is documented in our Quality Management system and in-line with procedures.
- Work in accordance with site and legislative employment policies and safety requirements.

**What skills are we looking for?**
- Practical experience in the revival and culturing of various types of cell lines.
- Experience in HPLC, Western blot and SDS-PAGE analysis of antibodies/biochemicals.
- Knowledge of Health and Safety protocols associated with a production laboratory.
- Previous experience in a customer facing role is preferred.
- Experience in managing stock levels (consumables and cell line inventory)
- Experience working in a commercial laboratory setting (preferred)
- High attention to detail and accurate record keeping.

**What will I gain?**

Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that’s impressive.

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

We review pay annually and aim to recognise individual performance and achievements.

We don’t forget people have lives outside of work too and so we actively encourage a flexible working culture.

Our work - from funding cutting-edge research to developing public policy - will change the world. It’s exciting to be part of our team.

**How do I apply?**There’s a place for everyone at Cancer Research UK. Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We're committed to creating an inclusive culture where everyone can be themselves and reach their full potential.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.

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