Operations Coordinator

2 weeks ago

Cheltenham, United Kingdom Abercrombie & Kent Full time

**Come and join one of the world’s leading luxury travel brands.**

60 years after Geoffrey Kent founded A&K, we’re still setting the standard for adventurous, luxury holidays. Whichever role you join us in, whether customer facing or behind the scenes, everyone has their part to play in creating one-of-a-kind journeys that go beyond our clients’ high expectations.

With 55 offices worldwide and an unmatched network of connections across the globe, we offer adventures that can’t be experienced with any other tour provider. Working with a team of passionate and knowledgeable people, you’ll be able to open doors to private palaces, book Michelin-starred meals in the most remote locations and arrange out-of-hours museum tours. There’s always a buzz in the office about the latest ways we’ve gone the extra mile.

**PURPOSE**:
As an Operations Co-Ordinator (or Consultant) you will be responsible for the successful operating of our luxury Tailor-Made travel itineraries. To accurately book all ground arrangements for multiple departures of our European tours working with local suppliers, A&K sales offices, and an international set of luxury travel advisors to ensure the smooth operation of the tour,

**RESPONSIBILITIES**:

- To book hotels, ensuring use of allocations where available.
- Accurately book all services required for the successful operation of the tour within the budget set.
- To accurately cost any additional requests or changes
- To prepare and check the final documentation for any errors or changes.
- Prepare detailed documentation for tours.
- To liaise with agents directly on any changes or operational requirements
- To log and share feedback from each tour, to ensure that improvements are made promptly.
- On confirmation, set up the file and ensure the in-house reservation systems are accurate before handing over to the operator.
- Achieving the targeted volume (by sales value) within a given yet
- Successfully deliver the guests’ tour so it runs perfectly and exceeds their high expectations.

Operations
- To accurately book all ground arrangements for multiple departures of our European independent travel products, and work with local suppliers, tour leaders and sales office to ensure the smooth operation of the tour.

Financial
- Taking full responsibility of a tour’s cost control and margins
- Ensuring necessary payments are made and received at the appropriate time
- To manage tour costs in order that budgeted margins are achieved.
- Preparing accurate client payment and agent commission statements
- To assist the Finance Department with invoice queries as they arise.
- To enter financial data onto reservations system in a timely and accurate manner

Quality Control / Customer Service
- To have the highest standards of quality at the forefront of mind
- To proactively highlight potential Customer Service problems and take steps to make improvements
- To investigate and provide information to enable a response to customer service issues.

General
- General office duties
- To conduct special projects as requested by management
- Any other reasonable duties as requested by management
- Participation in occasional familiarisation or business trips with follow up reports and presentation as required
- To take the On-Call duty manager phone on a rota basis

**ABOUT YOU**:

- A confident, positive attitude
- Strong spoken and written communication skills. A second European language is advantageous.
- Good level of geographical and general knowledge of Europe is advantageous
- Up-to-date knowledge of Outlook, Word, Teams, and Excel
- Numeracy and good, basic mathematical understanding
- A real passion for travel
- Ability to multi-task and work under pressure
- Attention to detail
- A willingness to develop relationships with key suppliers
- Good and effective time management

And above all, a desire to ensure guests have the best travel experience

**WHAT WE OFFER**:

- Competitive salary
- Discounted travel
- Pension
- 25 days annual leave - In addition to bank holidays
- Cycle to work scheme.
- Employee Assistance Program
- Travel Loans
- Recruitment Bonus
- Discounted Gym Membership
- Social Events

**Why work for A&K**

What makes A&K a great place to work is the people. It’s our people who foster the supportive environment that will make you proud to work for A&K. There will also be ongoing training and the opportunity to progress your career - not just in the UK, but as part of our global business.

We’re also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has supported local communities around the world for the past 40 years, and we were recognised by Which? for looking after our clients during the pandemic.

**Job Types**: Full-time, Permanent

Pay: £23,400.00-£27,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Free or subsidised travel
- Health & wellbeing program

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