Customer Service Booking Agent

3 weeks ago

Twickenham, United Kingdom RecruitmentRevolution.com Full time

Ready to launch your career with the largest car company in the world?

We are much more interested in finding people with the right attitude than a wide set of qualifications. If you are an individual with previous experience in customer service, ambitious, keen to learn, and dedicated, we want to hear from you

**Role Info**:
Booking Agent
Twickenham (TW1)
£21,000 plus generous commission package (realistic OTE 30K+)
Plus Full Benefits Package
**Hours**: Monday to Friday, 8.30am - 5.30pm, Saturday 9am-1pm on a rota system (paid in addition)

**Company**: Leading UK Dealership

**About you**: Customer Service Experience, Excellent Telephone Manner, Polite and Friendly, Excellent Communication.

**About us**:
Established some eighty years ago and today one of the most prominent family owned motor retail groups in England; we are also recognised as one of the most successful specialists in the sale of pre-owned cars. Currie Motors' business philosophy is encapsulated in the internationally known slogan "Nice People to Do Business With”.

Our personal and transparent service has helped us to become one of London's most respected dealership groups, and the quality of our service sees many satisfied motorists return for their future motoring needs.

**The Booking Agent Opportunity**:
As Booking Centre Agent, you will be taking inbound and making outbound telephone calls to our customers to book and schedule vehicle service and repair work, MOT’s and recalls. You will be in a pivotal role acting as the face of the business and first point of contact for most clients responding to any questions or queries.

**What your day might look like**:
+ Ensuring that all reception booking procedures are carried out, ensuring a steady and realistic flow of available work through the workshop and adhering to the recall process
+ Handling incoming service related calls, provide advice to customers and / or arranging relevant bookings
+ Making follow up calls after service visit
+ Calling lapsed customers and chasing service reminder bookings

**About you**:
+ Previous experience in customer service / reservations / making bookings advantageous
+ A polite and friendly personality
+ Ability to work well under pressure
+ Excellent telephone manner
+ Computer literate (experience of Kerridge would be advantageous but-in-house training can be given)
+ Exceptional communication skills
+ A strong focus on customer satisfaction

**Your Previous Experience / Background Might Include**:
Customer Service, Administration, Admin, Administrator, Coordinator, Customer Service Agent, Customer Service Advisor, Call Center Agent, Customer Service Representative, Telesales, Customer Support, Customer Care.

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