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Switchboard Agent

4 weeks ago

Twickenham, United Kingdom Fairmont Windsor Park Full time

Located in a beautiful country setting with 251 bedrooms including over 30 opulent suites, the hotel also features fabulous dining experiences, elegant event spaces and a unique wellness focused destination with extensive spa and fitness facilities.

**Switchboard Agent**:

- Up to £22,000 plus a generous service charge

**We treat our people like family and our guest like royalty**

Fairmont Windsor Park are looking for a **Switchboard Agent** devoted into turning moments into memories for our guests. We have an exciting opportunity for a **Switchboard Agent** dedicated in delivering amazing service all day every day.

Our **Switchboard Agent** is responsible for answering the telephone using the hotel's in-house computer system within the company brand standards, responding accordingly to external and internal guest queries.

**What we are looking for**:

- Previous customer service experience is essential
- A capability and commitment to delivering high levels of customer care
- Ability to remain calm whilst under pressure
- Computer literacy
- Good communication skills and telephone manners

**What do we offer**:

- A competitive salary
- 28 days paid holiday with an extra 5 days, following 5 years’ service
- Discounted hotel room rates across our hotels, for you and friends and family
- Fantastic Training and Development opportunities
- Free Meals on shift
- Accor Benefits
- Discounted Merlin attraction tickets

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