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Reservations Agent

3 months ago

Twickenham, United Kingdom Fairmont Windsor Park Full time

Located in a beautiful country setting with over 200 bedrooms including over 30 opulent suites, the hotel also features fabulous dining experiences, elegant event spaces and a unique wellness focused destination with extensive spa and fitness facilities.


Reservations Agent:

- £26,000

We treat our people like family and our guests like royalty


Located in a beautiful country setting with over 200 bedrooms including 30 opulent suites, the hotel also features indulgent dining experiences, elegant event spaces and a unique wellness focused destination with extensive spa and fitness facilities.

We have an exciting opportunity for a Reservations Agent dedicated in turning moments into memories for our guests.

The Reservations Agent is the heart beat of the hotel operations.

As a Reservations Agent you will take care of our guests before they arrive through to their departure, ensuring they have an exceptional experience with us.

You will process all external and internal calls by redirecting calls or assisting the caller.

You will also take ownership of the guests' enquiries and reservations for all resort services and ensure follow up according to the hotel standards.

You will be an ambassador of the hotel and will be able to assist guests requiring information relating to all aspects of the hotel.


What we are looking for:
Previous hotel switchboard and or reservations experience in a luxury hotel preferred
Excellent written and verbal communication, interpersonal and leadership skills
Highly organized, results-oriented with the ability to be flexible and work well under pressure
Fluency in English, secondary language preferred
A passion for high quality guest service with attention to details and ability to multitask
Proficient with Microsoft Office suite required and knowledge of Opera preferred but not required

What do we offer:
£26'000k per annum plus competitve monthly tronc
Enhanced holiday allowance after 5 years' service
Discounted hotel room rates across our hotels, for you and your friends and family
Training and career opportunities
Excellent employee facilities including dedicated restaurant and a range of Accor Hotels Benefits
Discount on Merlin Attraction tickets