Switchboard Agent

7 days ago

Twickenham, United Kingdom Fairmont Windsor Park Full time

Located in a beautiful country setting with 251 bedrooms including over 30 opulent suites, the hotel also features fabulous dining experiences, elegant event spaces and a unique wellness focused destination with extensive spa and fitness facilities.


Switchboard Agent:

  • Up to £23,100 plus a generous service charge

We treat our people like family and our guest like royalty
Fairmont Windsor Park are looking for a
Switchboard Agent devoted into turning moments into memories for our guests. We have an exciting opportunity for a
Switchboard Agent dedicated in delivering amazing service all day every day.


Our
Switchboard Agent is responsible for answering the telephone using the hotel's in-house computer system within the company brand standards, responding accordingly to external and internal guest queries.


What we are looking for:

  • Previous customer service experience is essential
  • A capability and commitment to delivering high levels of customer care
  • Ability to remain calm whilst under pressure
  • Computer literacy
  • Good communication skills and telephone manners

What do we offer:

  • A competitive salary
  • 28 days paid holiday with an extra 5 days, following 5 years' service
  • Discounted hotel room rates across our hotels, for you and friends and family
  • Fantastic Training and Development opportunities
  • Free Meals on shift
  • Accor Benefits
  • Discounted Merlin attraction tickets

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