Customer Service and Facilities Coordinator

5 months ago

Cambridge, United Kingdom Sodexo Full time

**Customer Service and Facilities Coordinator**

**Job Introduction**

As a **Customer Service &** **Facilities Assistant** at Sodexo in **Cambridge - CB2 0AA**, You'll will be responsible for our corporate sites continuous improvement and operational excellence. You have a keen eye for detail, and your organisational skills will ensure everything runs like clockwork.  Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

**  What you’ll do**:

- Provide a 5* customer service experience to building users at our new science-lead building.
- Provide meeting room technology support by assisting with connection and trouble shooting
- Support customers with meeting room familiarisation and pre-meeting set up
- Triage meeting room faults to a dedicated AV team or service partners
- Ensure all meeting rooms are fully operational and appropriately laid out for meetings through the day
- Support live chat when required to answer virtual customer queries in an effective and efficient manner
- Monitor and service the vending and stationery hubs and top up consumables
- Deliver hospitality in our street van style pop ups
- Provide building induction support to building users as part of their starter onboard process
- Full working knowledge of the building including all services and day to day office equipment
- Host third party suppliers onsite when necessary
- Report any faults or issues to the service desks
- Corporate reception duties (with SIA training provided)
- Conduct regular floor walks to ensure high level of service delivery and safe working practice
- Monitor the floor plates regularly
- Act collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation
- Seek to continuously improve processes, systems and overall customer satisfaction

**What you bring**:

- Previous experience within a similar role would be beneficial
- A keen eye for detail - nothing goes unnoticed
- Excellent communication skills: ability to connect and work with a young and demanding set of employees
- Energetic and capable of taking initiative and decisions when needed

**What we offer**:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

- Unlimited access to an online platform offering mental health and wellbeing support.
- Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
- Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
- The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
- Money Insights and financial benefits via the Salary Finance Platform.
- Save for your future by becoming a member of the Sodexo Retirement Plan
- A death in Service benefit for colleagues who pass away whilst employed by Sodexo
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
- Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
- Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
- Flexible and dynamic work environment
- Competitive compensation
- Full training and full protective uniform supplied

Package Description

**Customer Service & Facilities Coordinator**
- **Monday - Friday between 7am-7pm**:

- **40 Hours worked per week**:

- **£13.19 per hour + Sodexo Benefits**:

- **20 days annual leave increasing to 25 with service**:

- **Free GP service**:

- **Cycle to work scheme**:

- **Life assurance**:

- **Company pension scheme**:

- **Eye care vouchers**:

- **Employee assistance program with counselling and life advice supports**:

- **Family leave options**:

- **Shopping Discounts**:

- **Training, development, and progression opportunities**:

- **Refer a friend scheme (Talent Spotters)**:

- **Online Recognition Scheme (Reward Hub)**:

- **Check your local transport links here**: Plan Your Journey | Traveline - the destination you should input is **(CB2 0AA)**

About the Company

**About Sodexo**

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, ser

  • Customer Service and Facilities Coordinator

    6 months ago

    Cambridge, United Kingdom Sodexo Full time

    Job Introduction As a **Customer Service & Facilities Coordinator** with Sodexo in **Central Cambridge**, you will provide a warm welcome and make that all-important first impression to our colleagues and visitors. This is your chance to show your 5-star customer service skills and make a meaningful impact within a prestigious corporate setting. Join Sodexo...

  • Customer Service and Facilities Coordinator

    5 months ago

    Cambridge, United Kingdom Sodexo Full time

    Job Introduction As a **Customer Service & Facilities Coordinator** with Sodexo in **Central Cambridge**, you will provide a warm welcome and make that all-important first impression to our colleagues and visitors. This is your chance to show your 5-star customer service skills and make a meaningful impact within a prestigious corporate setting. Join Sodexo...

  • Customer Service and Facilities Coordinator

    6 months ago

    Cambridge, United Kingdom Sodexo Full time

    Job Introduction As a **Customer Service & Facilities Coordinator** with Sodexo in **Central Cambridge**, you will provide a warm welcome and make that all-important first impression to our colleagues and visitors. This is your chance to show your 5-star customer service skills and make a meaningful impact within a prestigious corporate setting. Join Sodexo...

  • Customer Service and Facilities Coordinator

    6 months ago

    Cambridge, United Kingdom Sodexo Full time

    Job Introduction As a **Customer Service & Facilities Coordinator** with Sodexo at **City** **House**, **Central Cambridge**, you will provide a warm welcome and make that all-important first impression to our colleagues and visitors. This is your chance to show your 5-star customer service skills and make a meaningful impact within a prestigious corporate...

  • Facilities Management Coordinator

    4 weeks ago

    Cambridge, Cambridgeshire, United Kingdom TC Facilities Management Full time

    About The RoleWe're seeking a highly organized and effective Team Leader to join our Distribution Centre team. Reporting to the Site Manager, you'll play a key role in supporting site operations, developing our colleagues, and upholding TC Facilities Management's high standards.This role will include:Leading and overseeing a small team to maintain high...

  • Customer Service and Facilities Coordinator

    6 months ago

    Cambridge, United Kingdom Sodexo Full time

    Job Introduction As a **Customer Service &** **Facilities Assistant** at Sodexo in **Cambridge - CB2 0AA**, You'll will be responsible for our corporate sites continuous improvement and operational excellence. You have a keen eye for detail, and your organisational skills will ensure everything runs like clockwork. Join Sodexo and be part of something...

  • Customer Service and Facilities Coordinator

    6 days ago

    Cambridge, United Kingdom Sodexo Full time

    Job Introduction You’ll enhance comfort and convenience. We’ll enhance your future. We make careers happen! Sodexo is seeking a   Customer Service &   Facilities Assistant  at Sodexo in  Cambridge - CB2 0AA   to join our team. You will oversee the daily operations of our customer service team, ensuring...

  • Facilities Coordinator

    6 months ago

    Cambridge, United Kingdom Sodexo Full time

    Job Introduction **Facilities Coordinator **Location: Cambridge**Salary: £35,000 & range of excellent employee benefits**Onsite - Monday-Friday** Sodexo has a great opportunity for an experienced Facilities Coordinator to join our established team working with our clients based in Cambridge. Joining our team at their new site in Cambourne, you will be the...

  • Facilities Coordinator

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom National Trust Full time

    About the RoleWe are seeking a skilled Facilities Coordinator to join our team at Anglesey Abbey. As a key member of our property team, you will be responsible for ensuring the smooth operation of our facilities, including maintenance, repairs, and presentation of public areas.Key ResponsibilitiesCoordinate maintenance and repairs, including reactive,...

  • Facilities Coordinator Ii

    5 months ago

    Cambridge, United Kingdom Thermo Fisher Scientific Full time

    **Work Schedule** **Environmental Conditions** **Job description** **Facilities Coordinator** Key Responsibilities: Facilities Management: - Oversee the maintenance and repair of the building and equipment, ensuring compliance with safety regulations and standards. - Coordinate and supervise custodial staff and outside contractors for maintenance,...

  • Facilities Coordinator

    5 months ago

    Cambridge, United Kingdom Bidwells Full time

    Job Advert Are you an experienced Facilities coordinator looking for your next career move? If so, we’re looking for a** Facilities Coordinator** to join our site based team on the prestigious Cambridge Science Park! The successful applicant will join our Investment and Property Management team. The Investment & Property Management team undertakes the...

  • Facilities Coordinator

    5 months ago

    Cambridge, United Kingdom Bit Bio Full time

    bit.bio is an award-winning spinout from the University of Cambridge. Our breakthrough technology combines synthetic and stem cell biology for the precise, efficient and consistent reprogramming of human cells used in research, drug discovery, and cell therapy. At bit.bio, we are passionate about engineering human cells that will enable the medicine of the...

  • Facilities Coordinator

    6 months ago

    Cambridge, United Kingdom South Staffs Water Full time

    **Facilities Coordinator** Location: Cambridge Hours: 37 hours per week (Monday to Friday) potential additionally remunerated on call rota **About Us**: At Cambridge Water, we deliver clean and reliable water supplies to around 1.7million customers within the South Staffs and Cambridge regions. As a water-only company, providing clean, healthy water 24...

  • Customer Service and Facilities Coordinator

    6 months ago

    Cambridge, United Kingdom Sodexo Full time

    Job Introduction As a **Customer Service &** **Facilities Assistant** at Sodexo in **Cambridge - CB2 0AA**, You'll will be responsible for our corporate sites continuous improvement and operational excellence. You have a keen eye for detail, and your organisational skills will ensure everything runs like clockwork. Join Sodexo and be part of something...

  • Facilities Maintenance Coordinator

    4 weeks ago

    Cambridge, Cambridgeshire, United Kingdom The HireWorks Ltd Full time

    The HireWorks Ltd is seeking a skilled Facilities Maintenance Coordinator to support their busy team on a full-time, permanent basis.As a Facilities Maintenance Coordinator, you will be responsible for supporting the facilities team to ensure a smooth operation.Key Responsibilities:Providing support to the facilities team to maintain a high level of service...

  • Facilities Coordinator

    2 weeks ago

    Cambridge, United Kingdom Maxwell Stephens Recruitment Full time

    Job Description The Cavendish Laboratory (Department of Physics) has an exciting opportunity for a brand new Facilities Coordinator to join their passionate and dedicated community. Working as part of the Departments' Soft Facilities team, the role-holder will lead on reception and concierge service delivery and oversee the implementation of a new...

  • Facilities Coordinator

    4 weeks ago

    Cambridge, United Kingdom Maxwell Stephens Recruitment Full time

    The Cavendish Laboratory (Department of Physics) has an exciting opportunity for a brand new Facilities Coordinator to join their passionate and dedicated community. Working as part of the Departments' Soft Facilities team, the role-holder will lead on reception and concierge service delivery and oversee the implementation of a new workplace management...

  • Facilities Coordinator

    4 weeks ago

    Cambridge, United Kingdom Maxwell Stephens Recruitment Full time

    The Cavendish Laboratory (Department of Physics) has an exciting opportunity for a brand new Facilities Coordinator to join their passionate and dedicated community. Working as part of the Departments' Soft Facilities team, the role-holder will lead on reception and concierge service delivery and oversee the implementation of a new workplace management...

  • Facilities Coordinator

    4 weeks ago

    cambridge, United Kingdom Maxwell Stephens Recruitment Full time

    The Cavendish Laboratory (Department of Physics) has an exciting opportunity for a brand new Facilities Coordinator to join their passionate and dedicated community. Working as part of the Departments' Soft Facilities team, the role-holder will lead on reception and concierge service delivery and oversee the implementation of a new workplace management...

  • Customer Service Coordinator

    6 months ago

    Cambridge, United Kingdom Cintra Language Services Group Full time

    Are you experienced in customer service, with good oral communication and organisational skills? Would you like to join a highly regarded organisation during a time of growth? Here at **Cintra Language Services Group**, we have a new and exciting opportunity for a **Customer Service Coordinator** to join our customer service team on a **full-time, permanent...