Client Manager

2 months ago


Stirling, United Kingdom Contract Scotland Full time

Based in Stirling, a key requirement of the role is to build and maintain excellent working relationships with senior clients across a variety of locations; as determined on a needs basis.

**Duties**:

- Documented errors raised on relevant databases and feed to the correct operational teams
- Work closely with the Head of Quality to feed systemic issues, and create feedback loops back into the client that raised them
- Plan ahead for governance meetings, utilising MI gathered on the root cause, volumes and trends - you will own and track through to completion, complex issues/non-standard enquiries flagged by the client
- Maintaining ongoing and proactive communication with the client and
- internal stakeholders; using the trend analysis gained to educate the client to get it right the first time.

**Essential**:

- Excellent relationship management experience
- Excellent problem-solving, analytical and decision-making skills
- Excellent communication and interpersonal skills, at all levels
- Strong organisational and time management skills
- Commitment and self-motivation to work within deadlines with minimum supervision
- Ability to deliver robust face-to-face communications and present complex verbal information to SJP staff at all levels
- Willingness to successfully adapt to changing demands and conditions
- Effective relationships with internal and external clients and their customers. Being responsive to client needs in a timely and professional manner
- Strong ability to challenge decisions at all levels across external and internal stakeholders

In return, you'll be offered a competitive salary and an excellent benefits package which includes pension, private healthcare and unlimited holidays.

Legal Information:
Contract Scotland acts as an employment agency for permanent work and acts as an employment business for temporary work.

Applicants must be eligible to live and work in the UK.


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