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Client Relationship Executive
4 months ago
March 2024/April 2024 start date
- 8 weeks of in-office training, followed by hybrid working
- Phone orientated position
- Competitive salary
- Unlimited holidays
- Development opportunities
Do you come from a client-facing environment, and enjoy the challenge of building and maintaining relationships?
Do you take control of complex issues/non-standard enquiries?
Do you take personal responsibility to see issues through to resolution, ensuring the appropriate outcome is reached for the clients?
In this position, you will take the lead on complex cases flagged by high-profile or key clients and stakeholders. Take personal responsibility to see issues through to resolution, ensuring the appropriate outcome. Proactively manage the relationship with the key client and successfully support them to deliver the agreed targets/ client outcomes.
You will need to demonstrate times when:
- You've taken ownership of complex issues
- Been able to manage expectations of clients - delivering good and bad news
- How do you approach tasks that you haven't performed before, and how do you overcome this
- Times when you've gone above the standard for a client to reach the desired outcome
- How do you manage high workloads, and when you aren't able to complete all your tasks, what actions do you take?
- You must also be able to demonstrate self-awareness - how do you describe yourself, and how would others describe you? What areas are you looking to develop yourself in, and have you taken any septs towards this already?
Legal Information:
Contract Scotland offers both the services of an employment agency for permanent work and an employment business for temporary work.
We are committed to equal opportunities and diversity for our employees, temporary workers and work seekers. Individuals are only assessed on their merits and suitability to a position irrespective of race, gender, disability, age, faith or sexual orientation.
**Job Types**: Full-time, Permanent
**Salary**: £27,000.00-£32,000.00 per year
**Benefits**:
- Additional leave
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- Housing allowance
- Life insurance
- On-site parking
- Sick pay
- Store discount
- Unlimited paid holidays
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
