Client Service Representative

7 months ago

Stirling, United Kingdom Careersolve Full time

Careersolve are working with a well-established client who are part of a global group, they manufacture innovative products and services that support people with deeply personal and challenging medical conditions. As they are consistently growing, they are now looking for a **Client Services Representative **to join them on a permanent basis. This role will be based in Stirling.

**My client offers**:

- **Salary - £23,000**:

- **Target Incentive of 12%**:

- **Private Medical**:

- **Life Assurance**:

- **Pension Scheme**:

- **Holidays - 25 + bank holidays**

**Working Hours**:Monday to Friday, 37.5 hours per week. The Site is open 9-5pm Mon-Fri, however, the contract will be within the hours of 8am - 8pm Mon-Fri, 9-1pm Saturdays which are the telephone opening times. There may be occasions where there is a requirement to work outside of 9-5 Mon-Fri with a rota’d Saturday morning. When working out of core hours, there is the possibility of working from home once fully trained.

**Job Summary**

As a **Client Services Representative **you will provide outstanding Customer Service. Deliver prompt responses to queries and complaints. Ensure efficient processing of Customer orders. Grow business value by retaining existing customers.

**Duties and Responsibilities of the Client Services Representative**:

- Support customers by phone, electronically and face to face.
- Maintain complete and accurate records of all customer interactions in the company CRM system
- Ensure the complaints process is adhered to and relevant paperwork is completed in line with current processes.
- Maximize all referral opportunities.
- Drive long term business relationships.
- Drives performance through self-motivation and prioritises workload to ensure standards are maintained
- Demonstrates proficiency in the use of databases.
- Is a team player who understands the teams needs and shares ideas/suggestions.
- Develops relationships with customers through empathy and diplomacy
- Identify sales leads when speaking to professionals and passing that information on to the relevant field sales person
- General administration tasks.

**Skills and Knowledge Required of the Client Services Representative**:

- High personal accountability & integrity
- Hands on approach
- Passion to “make a difference” to the lives of the people we touch
- Excellent customer focus
- Results oriented
- Problem solver
- High Level of organisational, analytical and decision-making skills
- Excellent communication.
- Good listening skills
- Attention to detail and high level of accuracy
- Knowledge of Word, Excel and report writing
- Proven track record of working towards KPI’s and targets

Careersolvefocus

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,760.00 per year

**Benefits**:

- Company pension
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Experience**:

- Customer relationship management: 2 years (required)

Work Location: In person

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