Administrator Team Leader

3 weeks ago

Coventry, United Kingdom Coventry City Council Full time

About the team we are recruiting to
We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

We have a simple vision and strategy that defines what we are trying to achieve, our purpose and our approach which underpin the principles of Adult Social Care, and we continue to work in support of this.

In a simple sense all our work, at whatever level should continue to support the strategy of: ‘Providing support, in the least intrusive manner possible, based on the assets, resources and abilities that are available to people’.

Adult Social Care encompasses a wide range of vital services covering;
- Social Work Services - we work with individuals who have care and support needs, and with their carers be they older or younger adults
- Occupational Therapy and Equipment Services - we aim to enhance people’s ability to live safely and independently in their home
- Internally Provided Services - we provide direct support to people enabling those in most need to live independent and fulfilled lives
- Business Systems and Continuous Improvement - we provide a range of services including Financial Assessments, provider payment processing and Business Systems administration. The Business Systems team provide support to Adult Social Care, Children’s Services and Education Services.

This is an exciting time to join us as we work to put adults and their carers at the heart of everything we do. Specifically, if you are social workers, occupational therapists or social care professionals who are committed to achieving the best outcomes for adults and their carers we will help you make a difference through manageable caseloads, high-quality professional support, supervision and guidance and excellent learning and development opportunities

What is the job role?
Coventry ICES and OPAL services are seeking to recruit an experienced administration team leader. The team leader will be responsible for supporting and leading ICES and OPAL administration staff.

This varied role would cover a range of administration and leadership duties including administrative support to help run the equipment service by dealing with and resolving queries over the phone or face-to-face, inputting data for reporting purposes, maintaining computerised and manual filing systems, retrieving information as requested, and ensuring that information is kept up to date, managing stationeries, note-taking.

This post holder will be responsible for staff supervision, appraisal and professional development. Provide team management support including performance management and development of admin staff. The person should have capability to identify staff learning needs and arrange appropriate training needed.

The post holder will be dealing with complain and need to have negotiation skill.

Who are we looking for?
We are currently looking for warm, positive and dedicated individuals to work in our equipment service, who can provide effective management / leadership skill to support ICES team in Coventry. The person should have supervision experience and ability to manage small team training and learning needs.

We are looking for team leader with a good knowledge of numeracy, literacy and ability to use office system effectively (word/excel/PPT etc)

The person need to have excellent communication skills, be flexible, be able to deal with a diverse range of people, be able to demonstrate sensitivity and empathy when dealing with difficult service users, manage conflicting priorities and manage teams.

The person should have an ability to use procurement process as part of role to purchase small goods.

Interview date: TBC

About Coventry
**Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.**

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 4800 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

Our Values
It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation.

Our Values are:

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