Racquets Office Administrator

7 months ago


Teddington, United Kingdom The Lensbury Full time

**About us**

Part of London + Regional Hotels, **The Lensbury Resort **is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

**The Role**

Reporting to the Racquets Manager, the Racquets Office Administrator will assist in the day to day operation of the Tennis, Squash and other related sports operations within the Racquets department.

**Key Responsibilities**
- To establish and maintain excellent relations with all customers through visible and felt leadership.
- To handle all member complaints in order to maintain member satisfaction and retention.
- To take ownership of the internal tennis and squash box leagues (ladders); creating new leagues and updating results on a regular basis.
- To assist in the organisation of tennis and squash club matches in the Middlesex leagues; finding dates for matches, booking match courts, liaising with team captains re squad selection and booking match dinners.
- To assist in making bookings for the junior and adult tennis coaching programmes and the junior holiday tennis camps.
- To be visible and actively involved in the tennis and squash areas at peak times.
- To assist in carrying out all necessary checks on self-employed coaches to ensure they meet the requirements of The Lensbury.
- To assist in ensuring that all Tennis coaches have the LTA level 3 or equivalent qualification and full LTA licence.
- To keep up to date with current trends and qualifications in the Sports industries and ensure this knowledge is passed on to the teams.
- To ensure the highest standard of Health & Safety within all Tennis and Squash areas by supporting the Racquets Manager with weekly and monthly checks as well as regular walk arounds.
- To ensure regular use of the Saeker system and all accidents, near misses and unsafe conditions are recorded.
- To ensure that first aid boxes are kept fully stocked and take ownership of this at all times.
- To support the Racquets Manager by implementing and maintaining effective emergency procedures in all areas of the Tennis and Squash facilities.
- To liaise with the facilities team to ensure all facilities are in a safe working order.

**What we’re looking for**:
To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values:

- Strong administrative skills
- Tennis knowledge advantageous
- Excellent communication skills, both written and verbal

**About us**

Part of London + Regional Hotels, **The Lensbury Resort **is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

**The Role**

Reporting to the Racquets Manager, the Racquets Office Administrator will assist in the day to day operation of the Tennis, Squash and other related sports operations within the Racquets department.

**Key Responsibilities**
- To establish and maintain excellent relations with all customers through visible and felt leadership.
- To handle all member complaints in order to maintain member satisfaction and retention.
- To take ownership of the internal tennis and squash box leagues (ladders); creating new leagues and updating results on a regular basis.
- To assist in the organisation of tennis and squash club matches in the Middlesex leagues; finding dates for matches, booking match courts, liaising with team captains re squad selection and booking match dinners.
- To assist in making bookings for the junior and adult tennis coaching programmes and the junior holiday tennis camps.
- To be visible and actively involved in the tennis and squash areas at peak times.
- To assist in carrying out all necessary checks on self-employed coaches to ensure they meet the requirements of The Lensbury.
- To assist in ensuring that all Tennis coaches have the LTA level 3 or equivalent qualification and full LTA licence.
- To keep up to date with current trends and qualifications in the Sports industries and ensure this knowledge is passed on to the teams.
- To ensure the highest standard of Health & Safety within all Tennis and Squash areas by supporting the Racquets Manager with weekly and monthly checks as well as regular walk arounds.
- To ensure regular use of the Saeker system and all accidents, near misses and unsafe conditions are recorded.
- To ensure that first aid boxes are kept fully stocked and take ownership of this at all times.
- To support the Racquets Manager by implementing and maintaining effective emergency procedures in all areas of the Tennis and Squash facilities.
- To liaise with the facilities team to ensure all facilities are in a safe working order.

**What we’re looking for**:
To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and val


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