Administration Officer
3 months ago
**Details**:
**Reference number**:
- 342857**Salary**:
- £30,525- London: £30,525- A Civil Service Pension with an average employer contribution of 27%**Job grade**:
- Administrative Officer**Contract type**:
- Permanent**Business area**:
- DBT - DG CMRR - Office for Product Safety & Standards**Type of role**:
- Administration / Corporate Support
- Operational Delivery**Working pattern**:
- Flexible working, Full-time, Job share, Part-time, Compressed hours**Number of jobs available**:
- 2Contents
Location
About the job
**Benefits**:
Things you need to know
Location
- TeddingtonAbout the job
**Job summary**:
We are the Office for Product Safety and Standards (OPSS), part of the Department for Business & Trade. We are here for the purpose of making regulation work to deliver real world impact. Regulation is a powerful Government tool to address market failures, influence behaviour and promote positive action. Crafted and delivered well, regulation can be an enabler of growth, innovation, and efficiency.
Since early 2018 we have been building a positive and creative team that enjoys a position of influence and respect within an organisation that continues to grow, most recently with the addition of construction products regulation planned.
Our primary purpose is to protect people and places from product-related harm, ensuring consumers and businesses can buy and sell products with confidence.
Further information can be found on our website here.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. We embrace diversity and promote equality of opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. There is a guaranteed interview scheme (DCS) for people with disabilities who meet the minimum selection criteria.
We are Inclusive.
About the Team
The Operational Support Unit (OSU) is the ‘front door’ to the office, and we are a high-demand front-line team. We deliver outstanding customer service to both our internal and external customer base, providing reassurance and building confidence through our response to enquiries and everyday engagement with colleagues.
We work diligently to support other functional teams across OPSS, undertaking administrative duties to support our regulatory obligations and delivering our purpose. We are also responsible for developing, implementing, and supporting processes to underpin multi-functional activities.
**Job description**:
You will support the team across several work-streams, ensuring adherence to service standards, key performance indicators and associated SLA. You will work in conjunction with your colleagues to:
- Support the undertaking and processing of all work-streams that the team deliver on behalf of OPSS.
- Following procedure for handling of evidence received for testing and be willing to undertake a forklift licence course to support this task.
- Be willing to attend other required courses such as manual handling and red snapper evidence training.
- Respond to, record, signpost or resolve all enquiries received to OPSS.
- Undertake all administration tasks associated with work-streams.
- Undertake the collation of statistics for all enquiries and work-streams.
- Ensure all work is completed within service standards and service level agreements, advancing issues if vital.
- Chairing and management of the administration of Team Meetings.
- Leading on own development in line with the OSU Skills a Development Matrix.
- Support to Major Incidents across OPSS in a reactive manner.
- Undertake general office support duties including but not limited to:
- Booking rooms as requested across the Teddington office.
- Handling incoming and outgoing posts across the office.
- Providing technical support office wide (IT/Phone equipment).
**Person specification**:
**Skills and Experience**
Personal Attributes & Skills
- Have the ability to listen and understand needs through open, structured and productive conversations.
- Have experience of working within a reactive environment and crafting, implementing and developing processes with proven benefits to optimise efficiency whilst reducing risk and where possible, cost.
- Be resilient, inventive, maintaining calm.
- Bring out the best in your colleagues through confident and inclusive interaction with a desire to maintain morale across OPSS.
- Have a willingness to undertake any training which may be vital to keep up to date with the requirements of the role.
- Experience working in a customer service environment where you have maintained positive working relationships at all levels.
- Remain hardworking and positive to the wider team, taking care to challenge in an appropriate manner and forum so as not to cause disengagement throughout the team.
**Behaviours**:
We'll assess you against these behaviours during the selection process:
- Managing a Quality S
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