Client Relationship Specialist

3 months ago

Camberley, United Kingdom Connells Group Full time

**Job Description** We are looking for an enthusiastic customer focused individual to join our Mortgage processing team, as part of our Mortgage Club in our Camberley Office.**

As an Client Relationship Specialist, you will be working in a fast paced, client focused environment, generating opportunities for mortgage consultants, managing inbound lead flow and distribution, managing renewal activity and providing exceptional post-sale support to our clients. This will be alongside study towards industry recognised qualifications to support your career progression.

**Main** **responsibilities of a Client Relationship Specialist**
- Contact and manage potential clients through various channels, including our existing CRM systems and other as required
- Update a database of leads and prospects for future reference
- Collaborate with sales to assist with effective lead generation
- Provide exceptional customer service to clients
- Manage and prioritise multiple tasks and projects to meet deadlines
- Ability to work across other business departments and assist with other tasks as required

**Skills and Experience required to be a Client Relationship Specialist**
- **Being driven** and **self-motivated**.
- **Good telephone manner**, strong **relationship building** and **customer service skills.**:

- Ability to use your **own initiative** and **problem solve** quickly and efficiently.
- Outstanding communication skills at all levels, both written and verbal.
- IT literate (MS Office, Excel and Outlook).

**Benefits**
- 31 Days annual leave
- Company Sick Pay
- Vibrant, inclusive social environment
- AIG Smart Health App
- Perks at Work
- Leading Discounts on Property Services
- Employee Assistance Programme
- Company Pension
- Day One - Death in Service life insurance
- Work from Home options after completion of probation ( reviewed annually)
- Industry Qualifications ( Subject to Role)

MS01211

Job Reference: MS01211

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