Customer Service Advisor
2 weeks ago
Do you care about customers and always strive to deliver excellent service?
If the answer is yes, then we would love to hear from you. Contract Scotland is looking for Customer Service Advisors to join our client based on the outskirts of Stirling. These roles are permanent and would suit people who have worked in a customer focussedenvironment and are passionate about delivering exceptional service.
You will work with our client who can offer you the chance to learn and develop in a modern contact centre environment.
Standout Benefits:
- On completion of the initial training period, hybrid working will be available
- Unlimited Holiday allowance
- Competitive annual salary
- Company pension scheme
- Life Assurance (4 x salary)
- Flex benefits scheme
Shift patterns:
Shifts are planned 10 weeks in advance - Monday to Friday core hours are between 8 am to 6 pm + 1 half-day Saturdays each 10-week block.
The role itself includes:
- Processing data and updating in-house systems, accurately
- Ensuring you continually update your knowledge of processes, products and appropriate regulation
- Implementing and maintaining a personal development plan
- Dealing with customer requests and questions
- Answering inbound calls
- Carrying out any other duties which are within the employee's skills and abilities, as required
Knowledge of the Financial Services Industry would be beneficial however is not essential as full training will be provided for the successful person.
Legal Information:
Contract Scotland acts as an employment agency for permanent work and acts as an employment business for temporary work.
Applicants must be eligible to live and work in the UK.
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