Service Advisor

3 weeks ago


Stirling, United Kingdom J P Howden auto electrics Full time

An exciting opportunity has arisen for a knowledgeable, customer-focused Service Advisor at J P Howden Auto-Electrics.

**Job Responsibilities & Tasks**
- Deliver excellent communication skills and customer service over the phone and face to face.
- Be organised and able to manage a busy workload to ensure work is assigned to technicians quickly and efficiently.
- Contact customers and explain any necessary vehicle repairs in a way they can understand, and gain approval for this work.
- Call suppliers to order in parts, and bring into stock on the system once they arrive, ensuring the work flows through the workshop.
- Ability to work in a fast-paced environment, and still maintain outstanding customer service throughout.
- Ability to work effectively as part of a team, assisting in completing key administrative tasks
- Understand and adhere to the Companies policies and procedures.
- Undertake the necessary training and skills development.
- Ensure that all works carried out are conducted in accordance with the Companies procedures.

**Technical Competencies**

You must have excellent customer service skills, be computer literate and be confident in receiving and making phone calls.

Industry experience is not essential but preferred.

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person


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