Technical Advisor

4 weeks ago

Stirling, United Kingdom Etex Full time

An introduction to Etex

At Etex, our purpose is to inspire new ways of living. By joining Etex, you won’t just be joining an international leader, you will inspire people around the world to build living spaces that are ever safer, more sustainable, smarter and beautiful. You’ll be joining a company who wants to inspire change.

We are committed to making a positive human impact on the world. In return, we’ll reward you by investing in your development and your personal well-being. Whilst our core values help us develop those effective and sustainable lightweight solutions we’re known for, it’s our people that matter most

Our diverse and inclusive workforce always strives for excellence. We have over 100 years of experience manufacturing high-performance building solutions. Etex is a company that is committed to success - and when you join us, we’ll be committed to you.

About the role

Location: Home based anywhere in GB.
Salary: Competitive. 
Contract: Full time, permanent


We have a unique opportunity for a UK Technical Advisor to join our newly created UK insulation division working primarily with a well-respected brand with a strong presence in the market across Europe with 11 manufacturing sites creating quality focused products in glass wool insulation and XPS insulation. The role will focus on the UK market and is home based, anywhere in the country with occasional travel to visit customers sites throughout the UK.

This is a fantastic role with the main aim of supporting our UK customer base with technical expertise. Working primarily in a small, tight knit UK sales team, you will provide support to those sales colleagues as they strive to deliver a comprehensive service to customers in distribution, house builders, specifiers, installers, and construction industries providing technical expertise to ensure the right product is sold for the application necessary. This role will require significant technical knowledge in insulation products but also requires a high level of interpersonal skills to build long lasting relationships with customers and colleagues alike, delivering training to customers and end-users on product attributes and providing U-value calculations and responding to other technical queries, resolving issues and complaints.

This role offers the potential for career progression to a managerial level. As you gain experience and demonstrate your skills, you could advance to a leadership position with greater responsibilities and influence within the organization. It’s not just a job, but a stepping stone to a dynamic career.

Key responsibilities specific to the role

• Ensure the health, safety & wellbeing of yourself and your colleagues as first priority.
• Build on technical knowledge and expertise across the portfolio, developing customer orientated product offerings in association with colleagues in the wider Etex group.
• Supporting customer base with product training delivered by various methods to suit the needs of the customer, responding to customer requests for U-value calculations with accuracy and in a timely manner.
• Building ever stronger relationships with key customers, distributors, architects, contractors and other specifiers, becoming a reliable and respected subject matter expert with deep product knowledge and wide understanding of construction processes.
• Respond to customer issues and complaints working in partnership with the customer to devise mutually acceptable solutions.
• Take ownership of product certifications such as BBA ensuring all requirements are met in a timely fashion to ensure seamless continuation of certification.
• Develop and implement internal communications to ensure colleagues are kept abreast of technical developments and changes.
• Building strong relationships with team members based on honesty and integrity and genuine expertise. 
• Works with the wider team across the insulation division Europe wide and including Commercial, H&S, Finance contributing to projects as required. 

About you

What we need from you


We would be especially keen to hear from candidates who have previous experience in a similar role in the insulation industry. However, consideration will be given to candidates who have full knowledge and understanding of construction methods in both domestic and commercial sectors backed with a relevant qualification, preferably a degree in Building Science or similar and a strong desire to learn our fascinating products and their applications.


Essential Skills


• Technical knowledge and understanding of mineral wool insulation from manufacture to practical application.
• Knowledge of Insulation and Rainscreen facade products.
• Highly organised and skilled in time-management.
• Proficient in all relevant I.T systems.
• Working knowledge of U-value calculations.
• Working knowledge of building standards relating to thermal and acoustic insulation.
• Proven ability in technical product process and certification.
• Highly effective communication skills. 
• Proven ability to sustain positive relationships with a range of customers of varying levels.

If you have the right to work in the UK and have the skills and experience to be successful in this role, we’d love to hear from you

Experience and qualifications

The ideal candidate should have 5+ years of sector-specific experience and industry-certified training. 

Our Social Responsibilities

Etex has a clear commitment to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and working on innovative solutions for the building industry. 

Our ambition is to reduce negative effects and scale up positive impacts. We prioritise decarbonisation, including the use of renewable energy, as well as circularity, with a first focus on waste management.

We engage in a wide range of voluntary initiatives which offer support to local communities through partnerships and social projects. Our teammates know their local communities best, we are proud of the numerous projects and actions initiated around the world that are based on the awareness of their communities’ needs.

Commitment to diversity  

We’re incredibly proud of the community we’ve created at Etex. We form a global team of over 13,500 individuals from an enormous variety of backgrounds, races, faiths, and genders. Our diversity is our strength, and we are committed to ensuring that all of our teammates feel included and happy at work. 

If you require any additional support with your application, please do not hesitate to get in touch so that we can make arrangements for you.


Good luck with your application 

As you have seen, our Teammates mean the world to us, they enable us to Inspire Ways of Living. If this role appeals to you, click apply now and discover how a career at Etex will help you learn, grow and lead. We look forward to hearing from you. 

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