Service Lead

2 weeks ago

Norwich, United Kingdom Norfolk Community Health and Care NHS Trust Full time

Could you be our next Service Lead?Community Nursing is evolving at rapid pace with the introduction of new services such as Virtual Ward and an Unscheduled Care Coordination Hub for Norfolk & Waveney.

Come and join us to support the delivery of our Urgent Community Response Services (UCR) to those that need us the most.

You will have responsibility of service delivery and development of the Out of Hours Nursing Team, Unplanned Nursing Team, IV Therapy Team and Homeward/Virtual Ward.

Working alongside another Service lead and as part of a much larger team, together you will lead on all of the services that come under the UCR umbrella. As well as the services mentioned above, our UCR also includes: NEAT, HomeFirst Hub, Matrons and High Intensity User (HIU) service.

Do you have a passion for supporting patients to remain at home to receive the appropriate treatment and care?

Do you thrive on the responsibility of managing a team and having the ability to develop new and existing services?

If yes, then this might be the job for you. If successful, you will receive a robust induction and support from our integrated teams and senior leadership team.
- Provide operational leadership, line management and co-ordination across Urgent Community Response (UCR) Services, linking with system partners to provide effective and efficient service delivery.
- Support the development of creative solutions across traditional organizational boundaries to deliver the right care, in the right place, at the right time by the right person.
- Play a key role in embedding a collaborative culture, developing bespoke and creative solutions to address patient’s needs and avoiding unnecessary hospital admissions.
- Lead the promotion of the service to all potential referrers and stakeholders to ensure the service is accessed appropriately and having maximum impact, and to represent the team at appropriate engagement forums and meetings.

This is an exciting opportunity to work in the unplanned care element of Community Nursing.

With a portfolio of services in Out of Hours Nursing Team, Unplanned Nursing, IV Therapy Team and Homeward/Virtual Ward, you will have a variety of teams that cover a 24/7 service in providing the most appropriate, timely response to patients and their families/carers.

All of our teams work alongside our system partners in other organisations as integration and collaboration is extremely important, to enable us to address the individual needs of our patients across our Integrated Care System (ICS).

Our teams are fantastic and we are very proud of them all.

As part of this role, there would also be opportunities for personal development within the team.

To lead and manage UCR services, supporting operational issues on a day-to-day basis.

To be responsible for high quality service delivery and foster a culture of interdisciplinary, multi-agency working to deliver bespoke care solutions.

Develop positive and professional relationships across a wide range of internal and external groups, agencies, and service providers.

Provide and receive highly complex, sensitive, and potentially contentious information, including presenting information about UCR to a wide range of internal and external stakeholders in formal settings

Understand the whole health & care system to establish priorities for the service and address these on a constant basis to ensure high quality outcomes for the patient and system. This will be highly complex information and require analysis, interpretation, and comparison of a range of options to establish the right course of action

To manage and analyse service activity and performance data to demonstrate compliance with service targets and key performance indicators, identify trends and key areas for service development.

To analyse and interpret National and Local strategies, reports and recommendations and interpret their relevance and impact on the service and develop the service accordingly

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