PA and Financial Services Administrator

4 months ago

Norwich, United Kingdom Service Service Employment Agency Limited Full time

Are you a practice experienced IFA Administrator looking for a new role in the sector.

My client is one of the largest Financial Planning firms in the county of Norfolk, they currently have a vacancy for a Personal Assistant who will also act as a Financial Services Administrator with exposure to Paraplanning duties such as report writing and research, assisting one of the Directors of the company (please note you do not need to have carried out paraplanning duties previously but this would be advantageous); as such you must have experience of working in an IFA practice setting ideally working alongside or closely with a Financial Planner.

Main purpose of the role

This role is to support one of the company’s Directors, a qualified and experienced Financial Planner with a wealth of experience and knowledge as well as a large number of clients to service, this role will be to assist them in servicing their clients in the most efficient and professional way.

This vacancy has arisen due to internal progression and whilst you will be supported should you wish to progress into advice, this is not a prerequisite of the role should you be happy in a more administrative position.

Key Experience

- You must have relevant industry experience; therefore, you would need to currently or have very recently worked in an IFA practice in a similar role.

- PA experience may be advantageous e.g. organising travel, taking calls and managing emails of a Director.

- You will be an extremely organised and efficient individual with a keen eye for detail able to prioritise your own workload.

- You will be experienced in meeting with clients face to face.

Key Tasks

  • You will assist in the preparation of New Business Files
  • You will submit New Business files as well as the data input of any recommendations made/client details on the back-office system.
  • You will be involved in the post-sale communication, contacting providers for updates
  • You will help manage the review process

- Booking in client reviews (if and when required)

- Completion or management of completion of the portfolio review report

- Action the outcome of the review and audit of the review

  • You will deal with any client change of agency and information collection
  • You will manage the Financial Planners diary including the booking of appointments
  • You will deal with the emails’ of both yourself and the Adviser
  • You will ensure income reconciliation is correct and check income statements regularly
  • You will deal with lead management

- Contacting clients (if and when required)

- Updating the back-office system appropriately

- Feeding back to marketing team or introducer (if required)

  • You will assist foresight with client management/appointment booking (if required)
  • You will answer general queries and requests from clients over the phone and by email
  • You will submit requests to the business support team
  • You will carry out the completion of draft suitability reports

Key Responsibilities

  • You will ensure your Adviser meets with company standard compliance requirements.
  • You will ensure all service levels are met for relevant clients and audited correctly
  • You will ensure you understand their adviser’s business and activity target for the year and log/monitor the relevant figures associated.
  • You will ensure you understand the current business goals & objectives
  • You will ensure that all data added to the back-office system is correct and up to date where available.
  • You will ensure that you understand workload requirements by associated group resources.

Key Knowledge and Skills

  • Understand and demonstrate company standard level of skills on all applicable software systems
  • Understand and demonstrate company standard level of knowledge of internal and regulatory compliance requirements
  • Have suitable knowledge on Money Laundering, the company complaint process and TCF.
  • You will have good Customer relations
  • You will have good IT skills
  • You will have excellent Time Management skills
  • You will have great attention to detail and excellent accuracy
  • You will be able to manage and initiate workload
  • You will have good communication skills and be able to deal with people at all levels

Benefits

Hours of work - 9:00 - 17:30 Monday to Friday

21 days holiday plus bank holidays (Christmas period is not full time hours and skeleton staff is required) additional day every 2 years (Max 3) * holiday may be negotiable for the right candidate

Pension - 3% employee and 6% employer

Four times Death in Service

Income protection pay

Cycle to work scheme

Free parking

Free access to a financial adviser

Sick pay (up to 4 weeks)

Qualifications funded and supported by a professional external training company with a 90% plus, firs time pass rate.

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