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Service Desk Team Lead

3 months ago

Northampton, United Kingdom Digital Waffle Full time

**Service Desk Team Lead**:
**Job details**:

- Posted 27 March 2024
- Salary £40000 - £50000 per annum
- LocationNorthampton
- Job type Permanent
- Discipline Infrastructure
- ReferenceSS-6315-1
- Contact NameShaquille Stephenson

**Job description**:
**Service Desk Team Lead**
**Northampton/Hybrid**
**£40,000 - £50,000k (DOE)**

In this role, you will lead a team of multiple engineers responsible for providing advanced technical support and expertise to healthcare organisations.

**Responsibilities**:

- Lead and mentor a team of 2nd Line Engineers, providing guidance, support, and coaching to ensure high performance and professional development.
- Oversee the resolution of complex technical issues escalated from lower-tier support teams, ensuring timely and effective resolution while maintaining customer satisfaction.
- Collaborate with other teams to implement best practices, streamline processes, and optimise service delivery in healthcare environments.
- Serve as a technical escalation point for challenging issues, utilizing your expertise to troubleshoot and resolve complex problems in healthcare IT systems.
- Participate in the planning and execution of projects, including healthcare IT infrastructure upgrades, migrations, and deployments.
- Stay informed about healthcare industry regulations and standards, ensuring compliance and security in all technology solutions.

**Requirements**:

- Proven experience in a 3rd Line Engineer role.
- Previous experience in a leadership or supervisory role, with demonstrated ability to effectively lead and motivate a team.
- Excellent problem-solving skills and the ability to think strategically while also being detail-oriented.
- Strong communication and interpersonal skills, with the ability to effectively interact with healthcare professionals and stakeholders.