Service Desk Team Leader

As a Service Desk Team Leader, you will be responsible for assisting the Technical Services Manager in overall operations of the Service Team. This will include management of your own team and working towards a select set of objectives including SLA’s, XLA’s and overall team performance with other team leaders to improve our customer experience. You will...

What you will be doing Lead and motivate the Service Desk team to ensure a high level of service is delivered to the end user environment. Define and document the Service Desk Rota system to ensure the required resourcing requirements are met and in place. Implement, document and review procedures and processes to maintain and improve the service...

Job SummaryWe are seeking a highly motivated and experienced Service Desk Team Leader to join our team at Ricoh. As a key member of our IT department, you will be responsible for leading and motivating the Service Desk team to deliver exceptional service to our end-users.Key ResponsibilitiesTeam Leadership: Lead and motivate the Service Desk team to ensure a...

Job SummaryWe are seeking a highly motivated and experienced Service Desk Team Leader to join our team at Ricoh. As a key member of our IT department, you will be responsible for leading and motivating the Service Desk team to deliver exceptional service to our end-users.Key ResponsibilitiesTeam Leadership: Lead and motivate the Service Desk team to ensure a...

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Service Desk Team Leader Located: Northampton (Hybrid) Package: Competitive salary, bonus and large company benefits About Ricoh: Ricoh is a global technology business. As a company born in print, we design and...

About the Role:We are actively building diverse teams and welcome applications from everyone.Key Responsibilities:Lead the Service Desk Team to ensure excellent customer service and support.Develop and implement processes to improve team efficiency and productivity.Collaborate with cross-functional teams to resolve complex technical issues.Provide guidance...

About the Role:We are actively building diverse teams and welcome applications from everyone.Key Responsibilities:Lead the Service Desk Team to ensure excellent customer service and support.Develop and implement processes to improve team efficiency and productivity.Collaborate with cross-functional teams to resolve complex technical issues.Provide guidance...

Job SummaryWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at Northampton General Hospital. As a key member of our 1st Line Service Desk team, you will be responsible for providing exceptional digital support to our staff and patients.Main DutiesProvide a Service Desk call logging and first line incident resolution...

Job SummaryWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at Northampton General Hospital. As a key member of our 1st Line Service Desk team, you will be responsible for providing exceptional digital support to our staff and patients.Main DutiesProvide a Service Desk call logging and first line incident resolution...

The vacancy is to provide an effective, accurate, efficient and direct customer service for the Estates and Facilities Service Desk and its wide range of customers, the telephone and other available electronic means, this is often a pressured environment with the need to manage user/customer expectations and relay information through various means of...

Facilities Directorate have a vacancy to provide accurate, efficient and effective Service Desk and Administration support to Northampton General Hospital NHS Trust, the wider customer population and associated supplier. Where possible, providing our customers with first line technical advice through the use of remote support tools. Areas of focus within...

Facilities Directorate have two vacancies to provide accurate, efficient and effective Service Desk and Administration support to Northampton General Hospital NHS Trust, the wider customer population and associated supplier. Where possible, providing our customers with first line technical advice through the use of remote support tools. Areas of focus...

Job summary Are you looking for your next challenge in digital? We are pleased to be able to offer an exciting opportunity to join the Electronic Patient Record (EPR) Programme Team at Northampton General Hospital. In partnership with our chosen supplier, we have embarked on our digital excellence journey to implement a nationally-leading EPR system...

Job SummaryWe are seeking a highly skilled Service Desk Specialist to join our team at Ricoh. As a Service Desk Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide first-line technical support and troubleshooting for a wide range of technical issuesEscalate complex...

Job SummaryWe are seeking a highly skilled Service Desk Specialist to join our team at Ricoh. As a Service Desk Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide first-line technical support and troubleshooting for a wide range of technical issuesEscalate complex...

Facilities Directorate have two vacancies to provide accurate, efficient and effective Service Desk and Administration support to Northampton General Hospital NHS Trust, the wider customer population and associated supplier. Where possible, providing our customers with first line technical advice through the use of remote support tools. Areas of focus...

Change your job, change your workplace, change your future...We are actively building diverse teams and welcome applications from everyoneRole: Service Desk AnalystLocated: Northampton (Hybrid working)Package: Competitive salary, plus bonus and large company benefitsWorking pattern: Monday to Friday between 7.00 am - 7.00 pm on a rota basisAbout Ricoh:Ricoh...

What you will be doing Provide first line logging, diagnosis and resolution of incidents and service requests that enter the service desk via phone call, email or self-service portal to ensure a high level of customer service is delivered Provide functional escalation to internal, customer and 3rd party supplier resolver groups so that service...

Service Desk Analyst - 1st and 2nd LineWe are looking for a Service Desk Analyst who displays a flexible approach, excellent communication skills and is an effective team player.Position: SIT44 Service Desk Analyst - 1st and 2nd LineLocation: Office-based, Northampton. Occasional travel will also be required as part of this role (May include team meetings or...

**Details**: **Reference number**: - 347381**Salary**: - £27,223 - £28,613- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer- EO**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs...