Current jobs related to Service Desk Team Leader - Northampton - Ricoh

  • Service Desk Team Leader

    2 months ago

    Northampton, Northamptonshire, United Kingdom Ricoh Full time

    Service Desk Team Leader Job Description **Job Summary** We are seeking a highly motivated and experienced Service Desk Team Leader to join our team. As a Service Desk Team Leader, you will be responsible for leading and motivating the Service Desk team to deliver a high level of service to our end-users. **Key Responsibilities** * Lead and motivate the...

  • Service Desk Team Leader

    2 months ago

    Northampton, Northamptonshire, United Kingdom Ricoh Full time

    Service Desk Team Leader Job Description **Job Summary** We are seeking a highly motivated and experienced Service Desk Team Leader to join our team. As a Service Desk Team Leader, you will be responsible for leading and motivating the Service Desk team to deliver a high level of service to our end-users. **Key Responsibilities** * Lead and motivate the...

  • Service Desk Team Leader

    1 month ago

    Northampton, Northamptonshire, United Kingdom Ricoh Full time

    Job Title: Service Desk Team LeaderAbout the Role:We are seeking an experienced Service Desk Team Leader to join our team at Ricoh. As a Service Desk Team Leader, you will be responsible for leading and motivating the Service Desk team to deliver a high level of service to our end-users.Key Responsibilities:Lead and motivate the Service Desk team to ensure a...

  • Service Desk Team Leader

    1 month ago

    Northampton, Northamptonshire, United Kingdom Ricoh Full time

    Job Title: Service Desk Team LeaderAbout the Role:We are seeking an experienced Service Desk Team Leader to join our team at Ricoh. As a Service Desk Team Leader, you will be responsible for leading and motivating the Service Desk team to deliver a high level of service to our end-users.Key Responsibilities:Lead and motivate the Service Desk team to ensure a...

  • Service Desk Team Leader

    1 month ago

    Northampton, Northamptonshire, United Kingdom Ricoh Full time

    Job Title: Service Desk Team LeaderAbout the RoleWe are seeking an experienced Service Desk Team Leader to join our team at Ricoh. As a Service Desk Team Leader, you will be responsible for leading and motivating the Service Desk team to deliver a high level of service to our end-users.Key ResponsibilitiesLead and motivate the Service Desk team to ensure a...

  • Service Desk Team Leader

    1 month ago

    Northampton, Northamptonshire, United Kingdom Ricoh Full time

    Job Title: Service Desk Team LeaderAbout the RoleWe are seeking an experienced Service Desk Team Leader to join our team at Ricoh. As a Service Desk Team Leader, you will be responsible for leading and motivating the Service Desk team to deliver a high level of service to our end-users.Key ResponsibilitiesLead and motivate the Service Desk team to ensure a...

  • Service Desk Team Leader

    4 weeks ago

    Northampton, Northamptonshire, United Kingdom Ricoh Full time

    Job Title: Service Desk Team LeaderAbout the RoleWe are seeking an experienced Service Desk Team Leader to join our team at Ricoh. As a Service Desk Team Leader, you will be responsible for leading and motivating the Service Desk team to deliver a high level of service to our end-users.Key ResponsibilitiesLead and motivate the Service Desk team to ensure a...

  • Service Desk Team Leader

    4 weeks ago

    Northampton, Northamptonshire, United Kingdom Ricoh Full time

    Job Title: Service Desk Team LeaderAbout the RoleWe are seeking an experienced Service Desk Team Leader to join our team at Ricoh. As a Service Desk Team Leader, you will be responsible for leading and motivating the Service Desk team to deliver a high level of service to our end-users.Key ResponsibilitiesLead and motivate the Service Desk team to ensure a...

  • Service Desk Team Leader

    1 week ago

    Northampton, Northamptonshire, United Kingdom Ricoh Full time

    Job SummaryWe are seeking a highly motivated and experienced Service Desk Team Leader to join our team at Ricoh. As a Service Desk Team Leader, you will be responsible for leading and motivating the Service Desk team to ensure a high level of service is delivered to the end user environment.Key ResponsibilitiesLead and motivate the Service Desk team to...

  • Service Desk Team Leader

    4 weeks ago

    Northampton, Northamptonshire, United Kingdom Ricoh Full time

    Job Title: Service Desk Team LeaderAbout the RoleWe are seeking an experienced Service Desk Team Leader to lead and motivate our Service Desk team to deliver a high level of service to our end-users. The successful candidate will have a proven track record of supervising an IT services service desk in an outsourcing environment and experience in both...

  • Service Desk Team Leader

    4 weeks ago

    Northampton, Northamptonshire, United Kingdom Ricoh Full time

    Job Title: Service Desk Team LeaderAbout the RoleWe are seeking an experienced Service Desk Team Leader to lead and motivate our Service Desk team to deliver a high level of service to our end-users. The successful candidate will have a proven track record of supervising an IT services service desk in an outsourcing environment and experience in both...

  • Service Desk Team Leader

    1 month ago

    Northampton, Northamptonshire, United Kingdom Ricoh Full time

    Job SummaryWe are seeking a highly motivated and experienced Service Desk Team Leader to join our team. As a key member of our IT department, you will be responsible for leading and motivating the Service Desk team to deliver exceptional service to our end-users.Key ResponsibilitiesLead and motivate the Service Desk team to ensure a high level of service...

  • Service Desk Team Leader

    1 month ago

    Northampton, Northamptonshire, United Kingdom Ricoh Full time

    Job SummaryWe are seeking a highly motivated and experienced Service Desk Team Leader to join our team. As a key member of our IT department, you will be responsible for leading and motivating the Service Desk team to deliver exceptional service to our end-users.Key ResponsibilitiesLead and motivate the Service Desk team to ensure a high level of service...

  • Service Desk Team Leader

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Ricoh Full time

    Job SummaryWe are seeking a highly motivated and experienced Service Desk Team Leader to join our team. As a key member of our IT department, you will be responsible for leading and motivating the Service Desk team to deliver exceptional service to our end-users.Key ResponsibilitiesLead and motivate the Service Desk team to ensure a high level of service...

  • Service Desk Team Leader

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Ricoh Full time

    Job SummaryThe Service Desk Team Leader will be responsible for leading and motivating the Service Desk team to deliver a high level of service to the end-user environment.Key ResponsibilitiesLead and motivate the Service Desk team to ensure a high level of service is delivered to the end-user environment.Define and document the Service Desk Rota system to...

  • Service Desk Team Leader

    5 months ago

    Northampton, United Kingdom ACS Systems UK Limited Full time

    As a Service Desk Team Leader, you will be responsible for assisting the Technical Services Manager in overall operations of the Service Team. This will include management of your own team and working towards a select set of objectives including SLA’s, XLA’s and overall team performance with other team leaders to improve our customer experience. You will...

  • Service Desk Team Leader

    1 month ago

    Northampton, Northamptonshire, United Kingdom Ricoh Full time

    Job SummaryWe are seeking a highly motivated and experienced Service Desk Team Leader to join our team. As a key member of our IT service desk, you will be responsible for leading and motivating the team to deliver exceptional service to our end-users.Key ResponsibilitiesLead and motivate the Service Desk team to ensure a high level of service is delivered...

  • Service Desk Team Leader

    1 month ago

    Northampton, Northamptonshire, United Kingdom Ricoh Full time

    Job SummaryWe are seeking a highly motivated and experienced Service Desk Team Leader to join our team. As a key member of our IT service desk, you will be responsible for leading and motivating the team to deliver exceptional service to our end-users.Key ResponsibilitiesLead and motivate the Service Desk team to ensure a high level of service is delivered...

  • Service Desk Team Leader

    3 months ago

    Northampton, United Kingdom Ricoh Full time

    What you will be doing Lead and motivate the Service Desk team to ensure a high level of service is delivered to the end user environment. Define and document the Service Desk Rota system to ensure the required resourcing requirements are met and in place. Implement, document and review procedures and processes to maintain and improve the service...

  • Service Desk Team Leader

    2 months ago

    Northampton, Northamptonshire, United Kingdom Ricoh Full time

    Job SummaryWe are seeking a highly motivated and experienced Service Desk Team Leader to join our team at Ricoh. As a key member of our IT department, you will be responsible for leading and motivating the Service Desk team to deliver exceptional service to our end-users.Key ResponsibilitiesTeam Leadership: Lead and motivate the Service Desk team to ensure a...

Service Desk Team Leader

2 months ago

Northampton, United Kingdom Ricoh Full time
About Ricoh

Ricoh is a global technology company that specializes in designing and manufacturing graphic solutions that transform communications. As a leader in the industry, we have built an extensive portfolio of innovative, industry-leading digital services that span everything from Cloud & IT infrastructure solutions to process automation tools.

Our Mission

At Ricoh, our mission is to help individuals achieve fulfillment through work. We believe that technology should make work smarter and more creative, enabling people to lead purposeful working lives and organizations to become more productive, sustainable, and profitable.

Job Summary

We are seeking a highly motivated and experienced Service Desk Team Leader to join our team. As a Service Desk Team Leader, you will be responsible for leading and motivating the Service Desk team to deliver a high level of service to our end-users. You will also be responsible for defining and documenting the Service Desk Rota system, implementing and reviewing procedures and processes to maintain and improve the service desk function, and promoting the use of ITIL best practices across the Service Desk Team.

Key Responsibilities
  • Lead and motivate the Service Desk team to ensure a high level of service is delivered to the end-user environment.
  • Define and document the Service Desk Rota system to ensure the required resourcing requirements are met and in place.
  • Implement, document, and review procedures and processes to maintain and improve the service desk function.
  • Promote, champion, and drive the use of ITIL best practices across the Service Desk Team to ensure the delivery of a best practice service desk function.
  • Create and develop a rolling training plan to increase first-line resolution and meet set KPIs.
  • Closely work with Incident & Problem Management functions to manage the Service Desk against defined service level agreements and improve call resolution times.
  • Establish service relationships to facilitate effective customer communication.
  • Provide mentoring, management, and development to the ITS function, supporting more junior analysts and helping with training and development.
  • Daily management of Service Desk analysts to include performance, shifts, leave, appraisals, and policies.
What We Offer

We are an equal opportunities employer and strive for inclusion and diversity in our workplace. We believe that diverse approaches, perspectives, and experiences make us more innovative, lead to better decisions, and help us better understand the needs of our customers. We have employee-led affinity groups in LGBTQ+, gender, and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences, and beliefs.