Customer Service Assistant

6 months ago


Bexhill, United Kingdom Ontrak Recruitment Full time

**Customer Service Assistant Required**

** PLEASE NOTE: WE CANNOT ACCEPT PART-TIME OR 20 HR RESTRICTIONS**

Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways.

Competitive rates of pay and a great opportunity to kick start your career within the railway.

**Job Role**:Gateline Assistant**

**Location: Bexhill station (TN40 1EB)**

**Pay rate: £8.60 - £11.44 (training rate) / £12.67 - 16.47 per hour**

**Hours and Days**:Vary between Monday - Sunday. Shifts will vary between the hours of 0500am and 0200am, 4-12 hour shifts. You must be available for a minimum of 30 hours per week.
- You will be required to sit and pass a listening and concentration assessment, 5 days paid training, DBS check and drug and alcohol screening. _

**What makes working for Ontrak so good?**

We pay for your training You will receive customer service training, provided by experienced railway trainers. You will also have a dedicated member of our staff to work closely with you throughout your career with us.

What does a Gateline assistant do?
- Provide an impeccable customer service experience to customers and passengers on the Gates.
- Be the face of the company by wearing the correct uniform and ID always.
- Work alongside the Revenue Protection Team to assist in the checking of travel tickets and passes.
- Direct passengers to the ticket vending machine to avoid lengthy queues forming at the ticket office.
- Carry out Bus Liaison duties during engineering works.
- Ensure that the safety of others and the area around them is clear from obstruction.
- Report any faults with the Gates to a supervisor.
- Report any anti-social behaviour with little disruption to other passengers as per the Railway Byelaws

**Essential Requirements**
- You must hold valid ID to work in the UK and have a full national insurance number.
- You will be required to pass a drug and alcohol screening
- You must be outgoing, confident and be able to make station announcements
- Pass a Listening and Concentration Assessment in our head office (Greenwich, London)
- Available to complete a 5 day paid training course including theory and practical assessment held in our head office (Greenwich, London)

**ALL OUR ROLES ARE BASED WORKING IN A RAILWAY ENVIRONMENT, THESE ARE CLASSED AS 'SAFETY CRITICAL' THEREFORE YOU MUST BE COMFORTABLE AND ABLE TO DO SO.**

**THIS ROLE MAY INCLUDE BUT IS NOT LIMITED TO**:

- **Passenger Ramp Assistance (ramps weigh up to 15kg therefore you must be comfortable lifting and deploying these)**:

- **Passenger Luggage Assistance**:

- **Station announcements using radios or loud halers**:

- **Working on station platforms amongst crowds**

**Job Types**: Full-time, Temporary contract

Pay: £12.67-£16.47 per hour

**Benefits**:

- Free or subsidised travel

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Application question(s):

- Are you available to work a minimum of 30 hours per week (depending on client requirements)?
- Are you able to get to and from Bexhill Station for the shift start and end times?
- Are immediately you available?

Work Location: In person



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