Customer Service

6 months ago


Bexhill, United Kingdom Hastings Direct Full time

Customer Service (Policy Renewal)

Do you have fantastic people skills? Can you deliver a great customer experience? If yes, we have the perfect job for you in our vibrant Leicester office

A chance to work in a hybrid way: Once you complete your training and can work independently, you can move to hybrid working. This will allow you more flexibility, as you usually only need to be in our office once a week and work remotely the other days. You can always opt to work from the office more frequently if that suits you better.

Working Hours/ Shift Patterns: 37.5 Hours per week, a Monday to Friday rotational shift pattern between the hours of 08:00 - 19:00.

Location: Our fantastic Leicester office which is in the city centre and only a short walk from Leicester train station.

**Salary**: Starting £24,500 plus benefits and the opportunity for further salary progression.

At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality insurance service they deserve. Join our Customer Retention team and you’ll play a key role in our business, helping us to retain our customers by understanding their needs, explaining our insurance products simply and clearly, and ensuring they get the right cover.

Your role:
Joining an extremely busy team, you’ll be dealing with customers who have come to the end of their policy and are looking to renew. So, it’s about explaining why their quote may be different from the previous year, making sure they’re comfortable with their new quote, and handling any of their concerns, so they’re happy to stay with us. That means talking confidently about our products, giving them accurate information first time and making sure they understand everything, so they don’t need to call us back.

What we offer:
Join us and you’ll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.

As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. That includes initial in-house training on our products and systems, as well as taking live calls alongside an experienced colleague, and regular, on-going training tailored to your individual needs. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. And the chance to develop your career across our business, with opportunities for secondments, or to become a coach.

Benefits you’ll receive:
- Up to 5% annual discretionary Bonus- Hybrid working (1 day per week in the office with the option to do more depending on your preference)- A fantastic open plan modern office- We promote a relaxed, friendly & diverse working environment- 'Harrys’ - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee- 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)- Pension match up to 10% of your salary- Life insurance (4 x base salary)- Discounted Hasting Direct products- Discounts & cashback with well-known retailers- Tech scheme, cycle to work, health assessments, and skin check - on completion of probation- Refer a friend scheme - earn £500 for every friend you refer- We will provide you will all the tech that you need Including a brand-new Microsoft Surface laptop

Our straightforward recruitment process:
Job posting end date:



  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    This role involves delivering a first-rate customer experience. As a customer service representative, you will engage with customers who are looking to renew their policies, ensuring they understand the changes and are comfortable with their new quote. You will need to discuss our products confidently, provide accurate information, and address any concerns...


  • Bexhill, United Kingdom Tech Connected Full time

    **Exciting Opportunity: Customer Service Representative** Are you ready to embark on a fulfilling career journey where your passion for customer satisfaction meets the vibrant energy of Bexhill-On-Sea? Join us as a Customer Service Representative and be part of a team dedicated to excellence! - Location: Bexhill-On-Sea - Experience the Best of the South...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Customer Service Role OverviewAt Hastings Direct, we're looking for a part-time Customer Service Representative to join our team. As a key member of our contact centre, you'll be responsible for delivering exceptional customer experiences and providing accurate information to our customers.Key Responsibilities:Handle customer inquiries and resolve issues in...


  • Bexhill, United Kingdom Chartwells Full time

    **What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for Chartwells on a full time basis, contracted to 35 hours per week. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About the RoleWe are seeking a Customer Service Specialist to join our team in Bexhill. As a key member of our customer-focused environment, you will be the voice of Hastings Direct, supporting customers who are coming to the end of their current policy and want to discuss their renewal with us.


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About Hastings DirectHastings Direct is a leading digital insurance provider in the UK, committed to delivering exceptional customer service and support.Job DescriptionWe are seeking an experienced CUSTOMER SERVICE REPRESENTATIVE to join our team as an Insurance Claims Handler. The successful candidate will be responsible for managing a portfolio of...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About the Role:You will be a key member of our growing lending operations team, responsible for managing inbound customer inquiries and resolving issues efficiently. Your excellent communication skills and passion for customer service will be essential in delivering a positive experience for our customers.Key Responsibilities:Handling inbound and outbound...


  • Bexhill, United Kingdom EQ Recruit Full time

    Our client has a vacancy to recruit for the role of Customer Service Advisor at their busy dealership in Bexhill. The role is to be the first point of contact in a busy dealership aftersales environment for those customers booking their cars for service, MOT and repair work. You will enter customers details onto our database, confirm work agreed and keep in...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    We are seeking an exceptional Customer Service Representative to join our team at Hastings Direct, a leading digital insurance provider in the UK.As a Customer Service Representative, you will play a vital role in delivering a high-quality customer experience by explaining our insurance products simply and clearly, ensuring customers get the right cover, and...

  • Cook/customer Service

    6 months ago


    Bexhill, United Kingdom Truly scrumptious Full time

    We are based outside B&Q at Ravenside retail park, serving premium quality food to our loyal customers. You don’t wait to be told - you are self sufficient and full of energy - you drop everything for your customer they are your number one focus when they visit and you use your judgement to make sure every customer you interact with leaves feeling they...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    ​Develop a Career in Insurance with Hastings DirectWe are seeking a Customer Representative to join our Retentions department, where you will have the opportunity to develop a career in the world of insurance. During the first five weeks of training, you will learn both theoretical and experiential skills in the classroom. In weeks six and seven, you will...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    We are seeking a skilled Customer Service Representative to join our team at Hastings Direct, located in Bexhill. As a member of our team, you will be handling inbound calls from customers who are interested in one of our policies or wish to make changes to an existing one.With excellent communication and problem-solving skills, you will use your knowledge...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Role OverviewWe are seeking a skilled Customer Representative to join our Retentions department at Hastings Direct. As a key member of our team, you will be responsible for actively listening to customer queries, fact-finding, and providing tailored solutions to meet their insurance needs.Key ResponsibilitiesDeliver exceptional customer service by listening...


  • Bexhill, United Kingdom Ontrak Recruitment Full time

    **Customer Service Assistant Required** ** PLEASE NOTE: WE CANNOT ACCEPT PART-TIME OR 20 HR RESTRICTIONS** Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways. Competitive rates of pay and a great opportunity to kick start your career within the railway. **Job...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time £23,500

    At Hastings Direct, we're expanding our unsecured lending business and seeking individuals with a passion for customer service to join our team. As a Customer Service Representative, you'll be responsible for managing inbound calls, emails, and making outbound calls to resolve customer queries efficiently.You will be working closely with the Underwriting &...


  • Bexhill, United Kingdom Hastings Direct Full time

    Do you have fantastic people skills? Can you deliver a great customer experience? If yes, we have the perfect job for you in our vibrant Leicester office! Hours: Hybrid Working - You will work 37.5 hours a week. You’ll be working between the hours of 08:00 - 19:00 Monday to Friday. Depending how your rota falls, you will work 3-4 weekends out of 8,...


  • Bexhill, United Kingdom Hastings Direct Full time

    Are you looking for a new opportunity to develop a career in the world of Insurance? We have an opening for a Customer Service Advisor to join our Retentions department! - Hours: Monday to Friday - 37.5 hours a week, between the hours of 08:00 - 19:00. Rotational shift pattern.- Location: Our fantastic Bexhill office is close to the seafront. We also have...


  • Bexhill, East Sussex, United Kingdom Iceland Foods Full time

    Home Delivery Driver OpportunityWe are seeking a skilled and enthusiastic individual to join our team as a Home Delivery Driver. As an ambassador for Iceland Foods, you will be responsible for delivering shopping to customers' doors, providing exceptional levels of customer service and connecting directly with our customers. Key responsibilities include: ...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Hastings Direct is a fast-growing, agile digitally focused general insurance provider. As an Insurance Career Development Specialist, you will be the voice of Hastings as you support our customers who are coming to the end of their current policy and want to discuss their renewal with us.A key part of your role will be to actively listen to any customer...

  • Customer Service

    6 months ago


    Bexhill, United Kingdom Hastings Direct Full time

    Customer Service (Policy Renewal) Do you have fantastic people skills? Can you deliver a great customer experience? If yes, we have the perfect job for you in our Bexhill office. A chance to work in a hybrid way: Once you complete your training and can work independently, you can move to hybrid working. This will allow you more flexibility, as you usually...