![Partner Retail Services](https://media.trabajo.org/img/noimg.jpg)
Contact Centre Agent
3 weeks ago
**Location**:Head Office, Marlow (Hybrid Working available)
**Full time hours**:42.5 per week (Covering shifts from 8.45am-6.15pm Mon-Sat)
**Salary**:£10.90ph (£24,089) Increasing to £11.95ph (£26,409) upon passing probation;
**Bonus**:20% potential
**Who are we? **We're Partner Retail Services, a part of the PJ Investment Group. Through this extensive network of companies, we've developed a market leading end-to-end retail solution, handling every step of our customers' journey. We partner with Samsung UK and operate the Samsung Experience Stores on the UK high street and online.
**Core responsibilities of the role include**:
- Working as one of the **k**ey sales channels** within PRS whilst always doing what is right by the customer
- ** Cross selling** where appropriate, to enhance a customer's brand experience
- Identifying a customer's needs, clarify information, research each issue and provide the appropriate solutions and / or alternatives
- Records management across call centre databases
- Utilising personal training via internal training platform to ensure product and process knowledge remains up to date
- Always delivering **impeccable customer service**:
- Outbound calls to customers, 3rd parties and escalation routes as required
**Evidencable Knowledge, Skills and Experience**:
- Passionate about people - from customers to stakeholders, to build sustainable relationships by going the extra mile
- The ability to prioritise workloads
- A commercially minded approach to every conversation
- Previous sales experience is desirable but not essential
- **Worked towards mul**tiple KPIs and is used to a targeted environment**:
- Knowledge of the Samsung eco system and a love for all things tech
- ** Confident communicator** - good verbal and written skills are a must
- ** Computer literate**
**Deliverables**
- Acting as a liaison between customer and store to maximise customer experience whilst minimising impact on store team effectiveness.
- Navigating various business platforms/systems dependant on the nature of the customer query
- Management of customer escalations through to a satisfactory conclusion
- Working to pre-defined targets as both an individual and a team across sales, customer satisfaction and service metrics
- ** Bonus potential is measured on sales metrics**
INDHIGH
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Marlow, United Kingdom Partner Retail Services Full timeLocation:Head Office, Marlow (Hybrid Working available)Full time hours:42.5 per week (Covering shifts from 8.45am-6.15pm Mon-Sat)Salary:£10.90ph (£24,089) Increasing to £11.95ph (£26,409) upon passing probation;Bonus:20% potentialWho are we? We're Partner Retail Services, a part of the PJ Investment Group. Through this extensive network of companies,...
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