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Quality and Training Supervisor

4 months ago

Auchterarder, United Kingdom Gleneagles Full time

**Job Ref**:GLE1230

**Branch**:The Gleneagles Hotel

**Location**:The Gleneagles Hotel, Auchterarder

**Salary/Benefits**:£32,162 annual salary

**Contract type**:Permanent

**Hours**:Full Time

**Posted date**:31/07/2023

**Closing date**:02/09/2023

We are currently seeking an experienced **Quality and Training Supervisor **with outstanding listening and communication skills to join our Housekeeping Team.

The on target earning potential for this role is £32,162 / annual salary based on a 40 hour contract - comprising a base salary of £28,662, plus a qualified estimate of £3,500 in gratuities and service charge.* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.

**ABOUT GLENEAGLES**:
One of the world’s most iconic luxury hotels and country estates, Gleneagles has been making memories for nearly a century. Recently crowned ‘Best Hotel in the World’ in the Virtuoso Best of the Best Awards, everything we do is about surpassing expectations and creating exceptional hospitality experiences for our guests.

**WORKING AT GLENEAGLES**:
We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ - not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.

Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

**Here's a bit more detail on what we see you doing in this role**:

- Working with our Housekeeping Management team and Development Partner to create and implement bespoke initiatives which will achieve and exceed our service standards and drive continuous improvement in our guest experience
- Taking every opportunity to upskill and develop our team from the moment they join us, providing them with opportunities to take more responsibility and show their individual and collective contribution to our business
- Actively keeping all training documents up to date by supporting Supervisors and Managers with training manuals and SOP’s.
- Conducting daily specific and bespoke on the floor training with our Housekeeping Attendants, Senior Housekeeping Attendants, Evening Room Attendants, House Porters and Public Area Attendants, striving to meet their individual role requirements, service delivery standards and exceeding our guest expectations
- Developing and delivering our monthly training schedule with our Development Partner and ensuring its successful implementation
- Supporting the team by carrying out quality inspection audits daily, highlighting areas for improvement and individual development requirements
- Working closely with our Development partner to deliver onboarding training for our new team members, warmly welcoming and guiding each one through the fundamental steps for our department. In addition, supporting with Early Careers initiatives such as apprentices.
- Supporting Performance Management within the company by conducting 30 90 Day Reviews for our new team members
- Alongside your Housekeeping Supervisor colleagues, you’ll support the return of our rooms to inventory
- Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way

**The kind of person **we're looking for**:

- You have an outstanding track record of success in Housekeeping and you love to share your knowledge and experience, inspiring your team and all around you, you’re a positive role model leading by example
- Engaging and naturally confident, you strive to consistently create an engaging and luxury atmosphere for our guests at every opportunity and interaction and instil this strive for excellence in your team
- You have a fantastic ability to lead and motivate others, enabling them to own every step of the guest experience from arrival to departure.
- You are patient and adaptive to each member of the team as well as the where the business needs require support
- Approachable and open, with a warm and friendly demeanour, you remain calm under pressure and can manage several, often conflicting priorities at once
- You are innovative, keeping a keen eye on industry trends and researching new ways to improve our operation
- Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
- You have a positive “can do” attitude to