Customer Service Coordinator
2 days ago
**Position: Customer Service Co-ordinator**
Reporting to: Customer Service Manager
**Job description**
This individual will be providing expansive support to the Service/Operations Department.
The position is a multi-disciplined role requiring a wide range of skills or abilities to support activities such as:
- Raising quotations for Parts/Service/Training
- PO/Order Entry
- RMA’s (Service Returns)
- Shipping
- Arranging Service Visits (both UK and Overseas incl. booking of flights, hotels, parking, hire cars, transfers, visa’s etc)
- Dealing with urgent customer requests and complaints in a timely fashion
- Diary management
- An excellent ability to communicate on all levels supporting the entire Fortress Customer base
- Other tasks include in-office duties such as CAR (Corrective Action Report) logging, Customer Satisfaction stats and general day-to-day services activities
- A strong ability to work cross-functionally and as part of a team
The individual must have an eye for detail with a desire to improve processes and efficiencies whilst also having the ability to work independently and prioritise workloads
- Direct Reports: 0_
**Please note: Duties will vary and fluctuate depending on the level of work within the team. There is the opportunity to develop and learn new skills, so duties may increase once a good understanding of the business has been achieved.**
**Personal attributes -** the jobholder will need to demonstrate:
- Pro-activity and initiative (including the ability to anticipate and resolve potential problems and challenges)
- confidentiality and integrity
- flexibility and the ability to respond well to change and pressure (calm and unflappable)
- ability to positively influence and build effective relationships
- a personable approach with a good telephone and communication skills
- self-motivation and energy
- strong planning and organisation skills
- a meticulous approach and a high level of accuracy, demonstrating strong attention to detail
- Excellent communication skills
**Specific Skills**
- Microsoft Word, Excel
- Use of a CRM system
- Use of Sage, SAP or similar accounts package - desirable but not essential
**Working Hours & Benefits**
- 08:45 to 16:45 Monday to Friday
- Holidays: 25 days plus Bank Holidays
- Stakeholder Pension (3% Fortress, 5% Employee)
- Employee Access Program
- Fortress Hub - giving discounts to high street stores, entertainment, holidays, gym membership, cycle to work scheme, Specsavers voucher scheme
- Training and career development
- Free onsite parking
**Job Types**: Full-time, Permanent
**Salary**: From £23,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Store discount
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- Customer Service: 1 year (preferred)
Work Location: One location
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