Customer Service Advisor
3 months ago
**Company Description**
Come join us and make a difference in the world
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.
Location: Wrexham, UK
Full time 37.5 hours a week
**Service details**:
NEC manage the Discretionary Assistance Fund (DAF) on behalf of our client the Welsh Government.
The DAF team award clients with cash, grants and white goods to individuals experiencing financial hardship.
**The Role**
- Managing and processing data in a fast-paced office environment.
- Accurate data recording.
- Liaise with applicants to process information into the DAF solution.
- Undertake eligibility checks with the applicant, seeking information direct from the applicant, utilising additional sources for confirmation.
- Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls.
- Work as part of the team in achieving targets set by the Service Manager.
- Deal with and respond to enquiries from clients, citizens, and internal colleagues in a positive and professional manner.
- Act as a key deliverer of the DAF contract.
**Additional Information**
We are proud of the benefits we offer employees of NEC Software Solutions
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/ sell
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A fantastic selection of flexible benefits to suit your individual needs
- We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life
**Other Information**
I'm interested
-
Customer Service Advisor
3 months ago
Wrexham, United Kingdom Recruit4Staff Full time. **Recruit4staff is proud to be representing their client, a leading waste management company in their search for a Customer Service Advisor to work from their offices in Wrexham.** **For the successful Customer Service Advisor our client is offering**: i. £22,000 - £23,000 per annum ii. Monday to Friday, 8:30 am - 5 pm, and 1 in 4 Saturdays iii....
-
Customer Service Advisor
4 weeks ago
Wrexham, United Kingdom Recruit4staff Full timeRecruit4staff is proud to be representing their client, a leading waste management company in their search for a Customer Service Advisor to work from their site in Wrexham For the successful Customer Service Advisor our client is offering: Salary up to £25,000 per annumMonday to Friday 8.30am till 5.00pmPermanent positionBenefits: Free parking, 20...
-
Customer Service Advisor
4 months ago
Wrexham, United Kingdom Travail Employment Group Ltd Full timeCustomer Service Advisor - Permanent Wrexham £23,000 per annum Monday to Friday - No Weekends Our client who are leader in their industry are looking for Customer Service Advisors to join their team to support in delivering a first class, informative, friendly and professional after-sales experience to their Nationwide customer base. You will enjoy a...
-
Customer Service Advisor
3 months ago
Wrexham, United Kingdom Adele Carr Recruitment Full timeAdele Carr are recruiting for an experienced Customer Service Advisor to join an established global company based in Wrexham **Benefits**: - 3x base salary as a life assurance - Training opportunities including LinkedIn Learning - pension 3% employee and 5% employer - Private medical insurance - My Staff Shop - Cycle to work scheme - Social events -...
-
Customer Services Advisor
3 months ago
Wrexham, United Kingdom Adele Carr Recruitment Full timeA great opportunity for an experienced Customer Service Advisor, initially this position is a 10 month Fixed Term Contract to cover maternity leave. You will be rewarded with: - Excellent salary up to £26k (pro rata) - 25 days holiday (pro rata) - No shifts/great working hours Monday to Thursday 8:30 - 5 and 8:00 - 1:30 on Fridays! Working within a busy...
-
Customer Service Advisor
4 months ago
Wrexham, United Kingdom ASH Group Ltd Full time**Customer Services Advisor** **Competitive Salary** **up to 40 hours per week** The ASH Group is a family owned business. ASH Waste Services is the leading provider of waste management and resource solutions with bases across the North West and West Midlands. An opportunity has arisen for a Customer Service Advisor to join our team at our Head office in...
-
Customer Service Advisor
3 months ago
Wrexham, United Kingdom NFU Mutual Agency Full time**The Role**: **Customer Service Advisor** **Circa £20k Salary (dependant on experience)** **Full Time** **Permanent Contract** **Location: Wrexham** **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers,...
-
Customer Service Advisor
1 month ago
Wrexham, United Kingdom CUBE Consulting Full timeCustomer Service Advisor required for well established and ever growing business based in Wrexham. Are you great with people and love helping customers? Join our small and friendly team Responsibilities: Assist customers via phone and email. Handle inquiries, complaints, and requests professionally. Stay informed about our services. Work with team...
-
Customer Service Advisor
3 weeks ago
Wrexham, United Kingdom CUBE Consulting Full timeCustomer Service Advisor required for well established and ever growing business based in Wrexham. Are you great with people and love helping customers? Join our small and friendly teamResponsibilities:Assist customers via phone and email.Handle inquiries, complaints, and requests professionally.Stay informed about our services.Work with team members to...
-
Customer Service Advisor
6 months ago
Wrexham, United Kingdom Demon Tweeks Full time**CUSTOMER SERVICE ADVISOR**: Day to day, you'll be taking calls and doing your best to support our customers with a great level of after sales care and support when they need it most. You'll take the care to understand what matters to them and if you don't know the answer then you'll have access to plenty of colleagues that do. You'll be joining a...
-
Customer Service Advisor
1 month ago
Wrexham, United Kingdom CUBE Consulting Full timeCustomer Service Advisor required for well established and ever growing business based in Wrexham. Are you great with people and love helping customers? Join our small and friendly team Responsibilities: Assist customers via phone and email. Handle inquiries, complaints, and requests professionally. Stay informed about our services. Work with team members to...
-
Customer Service Advisor
3 months ago
Wrexham, United Kingdom Charles Owen Full time**About us** Industry leading brand in equestrian safety, Charles Owen is offering an exciting new role based in their Wrexham Headquarters. This riding helmet manufacturer with over 111 years of history has seen transformational changes in recent years with new advancements in technology, manufacturing and company culture. Recently ranked as one of the UK...
-
Customer Service Advisor
2 weeks ago
Wrexham, United Kingdom BluetownOnline Ltd Full timeJob Title: Customer Service AdvisorLocation: WrexhamSalary: £23,750 per annumJob Type: Full-time, part-time, evening & weekend shifts availableAbout Us:Are you a smiley person who loves chatting and would thrive in an environment where your contributions are recognised, rewarded and truly valued? If so, we have an exciting career opportunity for you to...
-
Customer Service Advisor
2 months ago
Wrexham, United Kingdom BluetownOnline Ltd Full timeJob Title: Customer Service AdvisorLocation: WrexhamSalary: £23,750Job Type: Full-time, part-time, evening & weekend shifts availableAbout Us:Are you a smiley person who loves chatting and would thrive in an environment where your contributions are recognised, rewarded and truly valued? If so, we have an exciting career opportunity for you to explore here...
-
Customer Service Advisor
2 weeks ago
Wrexham, United Kingdom BluetownOnline Ltd Full timeJob Title: Customer Service AdvisorLocation: WrexhamSalary: £23,750 per annumJob Type: Full-time, part-time, evening & weekend shifts availableAbout Us:Are you a smiley person who loves chatting and would thrive in an environment where your contributions are recognised, rewarded and truly valued? If so, we have an exciting career opportunity for you to...
-
Customer Service Advisor
4 months ago
Wrexham, United Kingdom Charles Owen Full time**About us** Industry leading brand in equestrian safety, Charles Owen is offering an exciting new role based in their Wrexham Headquarters. This riding helmet manufacturer with over 111 years of history has seen transformational changes in recent years with new advancements in technology, manufacturing and company culture. Recently ranked as one of the UK...
-
Service Advisor
4 months ago
Wrexham, United Kingdom Pendragon Full time**Service Advisor (12 month fixed-term contract)** **Evans Halshaw Ford Wrexham** **Salary of £24,462 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to...
-
Service Advisor
4 months ago
Wrexham, United Kingdom Pendragon Full time**Service Advisor - Fixed-Term 9 months** **Evans Halshaw Ford Wrexham** **Salary of £24,462 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new...
-
Service Advisor
4 months ago
Wrexham, United Kingdom Pendragon Full time**Service Advisor** **Evans Halshaw Ford Wrexham** **Competitive Salary with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service Advisor...
-
Customer Service Advisor
2 days ago
Wrexham, Wrexham, United Kingdom NECSWS Full timeJob Title: Customer Service Advisor - Welsh LanguageWe are seeking a highly skilled and motivated Customer Service Advisor to join our team in Wrexham, UK. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, responding to their queries, and resolving their issues in a timely and professional...