Customer Service Advisor

2 weeks ago

Wrexham, United Kingdom Charles Owen Full time

**About us**

Industry leading brand in equestrian safety, Charles Owen is offering an exciting new role based in their Wrexham Headquarters. This riding helmet manufacturer with over 111 years of history has seen transformational changes in recent years with new advancements in technology, manufacturing and company culture. Recently ranked as one of the UK Top 100 Most Loved Workplaces, the brand has worked hard to create an exciting and supportive work environment where creativity flourishes. Staff enjoy extra time off for birthdays, two parties per year, team building sessions in our in-house bar, regular training to enhance their skills base and fantastic opportunities for development and growth.

**Hours**:Monday to Thursday 8am - 5pm, Friday 8am - 4pm

**Pay**: Monthly

**Salary**:£10.50 per hour

**Benefits**:Pension, employee discount scheme, learning & development opportunities, cycle to work scheme, free onsite parking, birthday hour, free fruit, gift for milestone birthdays or childbirth, yearly events hosted by our culture committee, monthly treats for performance targets met and 1 hour home early, drinks in the bar for team building rewards

**Position**:Permanent on the basis of passing 6 months’ probation

A market leader in equestrian safety, Charles Owen is offering an exciting new role for a Customer Service Advisor which is based at our head office, in Wrexham. As a historic brand, we have an exciting role to join our team. We are looking for someone with a real passion to deliver world-class customer service.

**Job description**:
As Customer Service Advisor, your role is to ensure that excellent customer service is provided and promoted throughout the team and organisation. As the first point of contact for customers, you will be responsible for delivering and maintaining exceptional service levels, ensuring maximum customer satisfaction.

An interest or good knowledge of horses and the equestrian industry is highly desirable.

**Main Duties and Responsibilities**:

- Checking all orders to ensure any errors are identified and amended before order is submitted to production on a daily basis
- Responsible for the accurate inputting and filing of 4 Star paperwork for SNELL certification requirements
- Responsible for return queries and processes, from the initial enquiry through to the solution. Liaising with the Quality Control team when required
- Liaising with Despatch in regards to customer deliveries and customer instructions, including the completion of export paperwork when required
- A knowledge and ability to complete other team members general role to support department during periods of absence
- General task completion, including but not limited to general admin, filing, post, reporting, ad hoc tasks as and when required for all customers
- Ensuring compliance in all procedures in accordance with the QMS and maintenance of records and work
- Supporting other departments within the business as and when required to ensure the highest level of customer service

**Essential skills**:

- Excellent telephone manner and communication skills (both written and verbal)
- A passion to deliver the highest level of customer service
- Great attention to detail and accuracy
- Strong willingness to problem-solve and use own initiative
- 1 years experience in customer service

Due to the changing nature of our business your job description may inevitably change. You will, from time to time, be required to undertake other activities of a similar nature that fall within your capabilities as directed by management.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£23,000.00 per year

**Benefits**:

- Bereavement leave
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

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