Customer Service Advisor Night Shifts

4 days ago


Birmingham Business Park, United Kingdom Reed Business Support Full time

**Customer Service Advisor (Night Shifts)**
- Provide exceptional frontline and second line support to global internal and external customers
- Liaise and escalate queries with other service departments and external agencies
- Log and update technical queries in an accurate and timely manner in line with procedures
- Ensure timely resolution of customer queries within a defined time period while maintaining customer satisfaction
- Actively contribute to and promote the use of best practice and continual service improvement within the team
- Prioritise workload in a reactive environment
- Work on a rotating shift pattern that provides 24/7 support, which will require some lone working
- Ensure the level of service hits KPIs and meets Service Level Agreements
- Work closely with international colleagues, both remotely and on occasion travel to work with them face to face

**Essential Requirements and Skills**:

- Exceptional communication - both written and verbal
- Ability to multi-task in a fast-paced environment
- Competence with Microsoft Office
- Experience working in a team environment
- Excellent active listening and telephone manner
- Flexible and adaptable
- Problem solving
- Self-motivated
- Attention to detail

**Packaged and benefits**:

- £30,000 per annum
- 35 hours per week - Shift Pattern 4x12 hour shifts on, 4 off.
- Hybrid working - 4 days home, and 1 day in the office.



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