Aog Desk Specialist

3 weeks ago


London, United Kingdom Kuehne+Nagel Full time

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- ** Your Role **:The Customer Care Specialist will be part of a team within the Customer Care Location (CCL) responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centres (OCC’s) have all of the necessary information (including systematic information) to be able to execute on our customers behalf. The Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the expected level of service provided. All of these activities are to be executed via KN Customer Care systems.
- ** Your Responsibilities**:

- Pro-actively advise and consult Customers to ensure satisfaction
- Monitor customer shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stake-holders) in anticipation of a customer complaint
- Document, investigate and conduct root cause analysis on any deviations using KN systems
- Customs activity (examples T1 creation and discharge)
- Manage tasks through Business Process Automation tools (BPA) and all related features
- Inclusion and transfer of customer requirements into the KN systems (including sold rates and other agreements) for accurate cost control
- Field Complaint Calls, and provide problem resolution in alignment with stakeholders
- Qualification of customer inquiries, Provision of Quotations within corporate guidelines for pricing, Up-selling, and requisite follow up and closure

LI-DN

**Your Skills and Experiences**:

- Strong customer service orientation
- Ability to communicate effectively
- Problem solving skills
- Ability to work on own initiative and as part of a team
- Very good time management skills with the ability to set priorities, fulfil critical tasks in time and keep to deadlines
- Perseverance and resistant to challenge
- Cope with change and embrace new technologies, demonstrate change management mind-set
- Ability to communicate effectively with an approachable nature

**Good Reasons to Join **:If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.**About Kuehne+Nagel***

With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

Nivendran Pillay
- Next steps to joining our teamStep 1

- Step 2
Speak with your Kuehne+Nagel recruiting specialist
Step 3
Meet our hiring team
Step 4
Decide if you will accept the offer



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